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Sales Engineer II - Cox Business

Cox Communications


Location:
Baton Rouge, LA
Date:
08/21/2017
2017-08-212017-09-19
Job Code:
1711068
Cox Communications
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Job Details

Company Cox Communications
Title: Sales Engineer II - Cox Business
JobID: 1711068
Category: Sales, Sales & Marketing
Industry: Cox Communications, Inc.
Job Type: Full-time

Description

Role Summary

The Cox Business Sales Engineer II consults with and supports the sales team and network operations in selling complex telephony, data, video, wireless, and internet bandwidth solutions to the largest and most complex prospective and existing business customers; to ensure that Cox sells and delivers applications that best meet customers’ needs; to educate and consult with customers about how to select and use Cox services effectively; to coordinate technical aspects of service delivery with other members of the sales team, Product Management teams and Network Operations/Commercial Engineering; to help identify, develop, and implement new products.

The position works independently in the field 50% of the week or more and while at the Cox offices, works in a cubicle at a desk. Most time is spent meeting with and supporting existing customers.  Incumbent will use a personal vehicle for extensive local travel (with reimbursement for travel).  The role is part of a goal-driven, sales organization with pressure to grow revenue quickly. Incumbent will manage their own schedule.  Also works on customers’ premises.

Primary Responsibilities and Essential Functions

Meets with prospective and existing customers and with other members of the sales team to collect and analyze information required to assess customers’ communication needs in detail.  
Partners with other members of the Sales team and interfaces with customers and vendors to develop Cox Business proposals and associated technical specifications, and respond to RFPs, as needed to ensure their technical integrity. 
Designs how the customer’s network fits with Cox network architecture. Partners with Network Ops/ Commercial Engineering to ensure that design and specifications meet customer needs and to ensure network availability/serviceability before orders are finalized.  
Works with product managers and Network Ops/ Commercial Engineering as an active member of product rollout teams to ensure the sales team's understanding of new products and to provide technical feedback to the product team, as appropriate. Works with the test lab to ensure the feasibility of all new/custom products and solutions where applicable. 
Develops and delivers technical presentations to internal/external groups as needed. 
Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox’s proposed solution is the right one, and negotiating technical aspects of the proposal, as needed. May attend vendor meetings and perform site surveys, as required.  
Coordinates internal technical resources necessary to develop sales proposals and sales presentations, and respond to RFPs (e.g., data ops, equipment vendors) on complex,  high-end solutions.  
Provides technical assistance to customers, other members of the Sales team, and Project Managers to coordinate cutovers to Cox services to ensure a smooth and consistent customer installation experience.  
Cultivates consulting relationships with customers, forming relationships at multiple levels to provide appropriate solutions and develop future business opportunities. Meets with customers as needed to review their accounts. Maintains in-depth knowledge of their business and changing technical needs; makes changes and solves problems as required. Educates customers. 
Monitors network, traffic, and trunk utilization and makes recommendations to ensure optimization of customers’ voice and data network and identify opportunities for upselling (where capability exists).  
Maintains documentation of customer’s voice and data network, as required.  
Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services/solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.  
Participates in internal meetings to create product packages, communicate and coordinate sales projects with other internal parties, implement new products, solve problems, and keep up-to-date with information about Cox.  


Qualifications

QUALIFICATIONS

Minimum

5 or more years of experience required in related field ; 3 or more years of experience required if candidate possesses a related advanced degree
3 years telecommunications (telephony, data, and video) engineer or sales engineer experience
Valid driver’s license, good driving record, reliable transportation
6 months work experience using Windows-based PCs, Microsoft Office
Requires completion of Cisco Certified Network Associate (CCNA)
Excellent skill in adaptability, applied learning, building relationships, written communication, industry awareness, expanding and advancing opportunities, formal presentation skills, high impact communication, IP Infrastructure and Convergence, continuous learning, PC skills, reasoning, sustained customer satisfaction, product knowledge and technical acumen, and technical consultation and guiding sales opportunities, in order to work effectively with teams throughout organization.

Preferred 

BS/BA in related discipline strongly desired    
Experience in telecommunications industry desired
3 years business-to-business outside sales or sales engineer experience
Prefer certification completion of Cisco Certified Network Professional (CCNP) program
 
#ZR


About Cox Communications

 

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.



Organization: Cox Communications, Inc.

Primary Location: US-LA-Baton Rouge-7401 Florida Blvd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 50 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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