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Sales Manager - Cox Business Security Solutions

Cox Communications


Location:
Foothill Ranch, CA
Date:
08/21/2017
2017-08-212017-09-19
Job Code:
1712562
Cox Communications
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Job Details

Company Cox Communications
Title: Sales Manager - Cox Business Security Solutions
JobID: 1712562
Category: Sales, Sales & Marketing
Industry: Cox Communications, Inc.
Job Type: Full-time

Description

With more than 300,000 clients and one of the largest IP networks in the country, Cox Business provides state-of-the-art services with personalized attention. Cox Business Security offers detection and surveillance packages with round-the-clock monitoring from our UL-certified, 5-Diamond facility and systems backed by our reliable network and award-winning customer service. 

We are continually increasing our investment in the latest security technology and need a driven, passionate people leader for our growing team!

Role Summary
The Sales Manager, Cox Business Security Solutions leads the assigned Cox Business Security Consultant team to achieve Cox Business Security Solution sales goals. The manager hires, trains, manages and coaches performance of CB Security Consultants to ensure that monthly/annual sales goals are met. 

The Cox Communications Difference

Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career. We value collaboration – ideas and input are always welcome – we are looking for talented individuals who are self-motivated and passionate to join us. 
To demonstrate the value we place in our employees, Cox offers: 
·        Competitive base with uncapped earning potential!  
·        Winners Circle and other awards – we celebrate success!
·        FREE Internet and other Cox discounted services (in applicable markets)
·        Medical, Dental, and Vision Benefits first day
·        401(K) with generous company match
·        Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
·        Tuition reimbursement 
·        Mentoring and training programs 
·        Commitment to our communities through employee volunteer opportunities
·        Career advancement across more than 300 businesses in the Cox Enterprises portfolio

Primary Responsibilities and Essential Functions
Develops a professional sales culture. Serves as a role model for the sales team in all aspects of the business.
Balances the urgency of meeting sales goals with focus on team success (Sales Culture) 
Hires and builds a sales team that has the ability and resources to achieve staffing levels to handle projected lead flow and achieve sales goals (Staffing and team development) 
Coaches, develops and manages the performance of the sales team, Team Leaders (if applicable) and administrative support personnel to ensure they have the capabilities required to meet targets for revenue growth, service, productivity, quality and optimization of customer satisfaction within assigned area. (Coaching and development) 
Conducts on the job training through field rides, presentation reviews, etc. to support and improve the performance and capabilities of Business Security Consultants (On the job training)  Serves as a subject matter expert or advisor on selected customer sales and handles issues escalated by team members. (Escalations) 
Analyzes competitive market trends and develops, adjusts and implement strategic sales plans to accommodate company sales growth goals as well as maximize market and product penetration (Sales planning)
Partners with the Product & Acquisition Marketing teams to recommend strategy, direction and goals for advertising and point of sales efforts and participates in creating marketing materials pertinent to team’s sales efforts. (Sales/marketing planning) 
Develops appropriate territories and assigns Service Requests for in-home sales appointments to Professional Security Consultants (Territory management) 
Participates in setting sales goals (quotas plus key sales objectives) and other defined sales metrics, based on corporate/regional sales goals for assigned market. (Sales goals) 
Participate in development of sales forecasts and manages sales teams to achieve sales units (both self-generated and company connect goals) and maximum revenue (MRR recurring average revenue per market and one time charges OTC) while maintaining profitability. (Forecasting) 
Communicates customer concerns, sales opportunities, implementations, and related issues within the sales team, across the local system, and across systems. Recommends and coordinates implementation of solutions with various CCI and Cox Home Security organizations. (Coordination and communication) 
Establishes and maintains effective communication channels between Field Service Representatives and Business Security Consultants to ensure installation goes smoothly for customers. (Internal communication) 
Builds and maintains relationships with developers, realtors, insurance agents, contractors, builders in subdivisions to promote Cox Business Security Solution products and services. (Sales networking) 
Leads sales team meetings to coordinate sales efforts and communicate changes in direction, products, policies, expectations, processes and standards. (Team communication) 
Partners with Corporate Channel Managers to cultivate and maintain relationships with bulk and 3rd party clients including key national and local retailers as well as Door-2-Door Vendors within assigned territory. (External collaboration) 
Manages and leads cross-functional coordination on accounting, inventory, technical, billing, marketing and sales matters. (Cross-functional coordination) 
Coordinates and maintains effective working relationships with other Cox Home Security and Cox Communications departments to ensure high quality customer service. (Internal relationships) 
Monitors to ensure that Business Security Consultants are prospecting and effectively managing their sales pipelines. 
Develops and implements the necessary metrics and structure in assigned sales channels to ensure the proper customer experience is achieved in order to support the goal of being the trusted provider. (Customer satisfaction) 
Reviews and approves sales presentations, commission reports and other reports developed by outside sales representatives within his/her approval authority. (Review and approve) 
Prepares regular sales and expense reports and controls to manage sales activities and control expenses. (Report preparation) 
Participates in the administration of compensation and commission plans to support the achievement of sales goals.


Qualifications

Minimum
  • 3 or more years of experience required in related sales management experience – leading an outside/door-to-door/customer facing sales team
  • Requires strong knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint and Excel) in a work setting
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
  • Certification necessary for the sale of security products and services
Preferred
  • Experience in security sales meeting quotas 
  • Knowledge of local market, local contacts 
  • AS/AA or BS/BA degree in related discipline strongly desired
  • 2 or more years of experience in a management role preferred
  • Experience in telecommunications industry desired.
  • Certification necessary for the sale of security products and services

#ZR



About Cox Communications

 

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.



Organization: Cox Communications, Inc.

Primary Location: US-CA-Foothill Ranch-27121 Towne Centre Dr

Employee Status: Regular

Job Level: Manager

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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