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Sales Operations Analyst - Bilingual in Chinese or Vietnamese or Korean - Fullerton, CA

UnitedHealth Group


Location:
Cypress, CA
Date:
06/22/2017
2017-06-222017-07-21
Job Code:
1718644
Apply on the Company Site
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Job Details


Sales Operations Analyst - Bilingual in Chinese or Vietnamese or Korean - Fullerton, CA(Job Number:701360)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:
  • Provide excellent service to walk-in members
  • Acts as a customer advocate in providing assistance to resolve members issues and problems
  • Follow-up calls to members with resolution to identified issues in timely manner
  • Resolves inquiries related to authorizations, claims, enrollment, and billing
  • Provides service requests to other departments as needed
  • Fulfills material requests for members
  • Maintains accurate member data, including addresses, phone numbers, and PCP changes
  • Inputs data in system for record tracking and issue resolution
  • Documents all issues in system in a timely manner
  • Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience
  • Promotes various store events and seminars to customers
  • Assists members to apply for various government assistance programs
  • Performs accountabilities in accordance with established organizational metrics Identifies trends and continuously makes recommendations to improve processes
  • Reports issues or problems with members, systems and processes to manager
  • Assists and involves in member retention projects
  • Performs other related projects and duties as assigned
  • Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member
  • Performs Insides sales function to increase new business
  • Service walk-in prospects interested in Medicare and Individual Products
  • Responsible for the daily support of the sales function to minimize the administrative work of producers

Job Sales Operations / Admin
Primary Location US-CA-Cypress
Other Location 
Organization E&I Local Markets Dist Strat
Schedule Full-time
Number of Openings 5
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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