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Salesforce Administrator - Telecommute

UnitedHealth Group

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Job Details

732266 Salesforce Administrator Telecommute

Salesforce Administrator - Telecommute (732266)

Position Description

As a member of Briova Exchange (BE) Development and Operations team, you will be involved in building and delivering customer value through technology business solutions. This is a unique role that gives you an opportunity to lead work, learn from others and share your expertise with team members and customers in the Salesforce ecosystem.   You’ll be working with cool people, remote agile teams and the latest in technology practices including devops, artificial intelligence, continuous integration/deployment and cloud security.

The Briova Exchange (BE) System Administrator is responsible for day to day management and administration of the Salesforce environment. As a member of the Development and Operations team, the role is responsible for configuring and customizing the platform, implementing new business requirements and assisting with onboarding new users. The role will actively monitor support ticket queues, conduct testing and maintain the platform while providing expertise and best practices when implementing new functionality.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Responsible for configuring and customizing CRM environment based upon business and functional requirements.
  • Responsible for monitoring and evaluating system performance including performing regular system maintenance, event monitoring, backups, and data cleansing activities.
  • Responsible for providing governance and best practices with integrating new systems, installing 3rd party applications, and upgrading the Salesforce environment.
  • Responsible for change management including promoting new functionality to production and maintaining development and testing environments.
  • Support the BE team and business teams with expertise about core platform functionality and capability by providing solutions to business problems.
  • Work with management and application stakeholders to identify new opportunities to leverage the platform.
  • Participate in full life cycle development including requirements gathering, analysis, design, development, testing, maintenance, and documentation.
  • Responsible for providing technical assistance and training end users, other development teams, management, etc.
  • Assist with on-going production support.
  • Keep abreast of and communicate new Salesforce features and functionality that can be leveraged by the organization.
Required Qualifications:
  • Undergraduate degree or equivalent work experience
  • 3+ years in Salesforce development/administration experience with a familiarity with applications  
  • 3+ years with Service Console and Case Management  
  • 2+ years’ experience working as part of an Agile development team.
  • 1+ years’ experience and knowledge of Lightning Experience functionality and implementation
  • Strong ability to translate functional requirements into technical specifications and determining when customization is required over configuration.
  • Proficient in creating custom objects, validation rules, workflows, process automation, reporting, and dashboards.
  • Proficient in configuring page layouts designed for different business profiles and requirements that is accessible for desktop, tablet, and mobile interfaces.
  • Working knowledge of Shield Platform Encryption
  • Detail-oriented with excellent organization and project management skills
  • Proven analytical and problem solving skills.
  • Must be comfortable communicating with all levels of the organization, have good interpersonal skills, and display good team work ethics
  • Team player, self-starter, and motivated with the ability to multi-task while meeting deadlines
  • Can operate independently and prioritize work requirements with minimal supervision
  • Sound ethical judgment and the ability to be trusted to work with sensitive information
Preferred Qualifications:
  • Health care industry experience
  • Experience implementing and administering Salesforce Communities including designing the community, configuring functionality, and managing users
  • Experience designing and implementing a mobile strategy
  • Salesforce Administrator or Developer Certifications
  • Experience with Web Services APIs - SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number732266
  • Job TitleSalesforce Administrator - Telecommute
  • Job FamilyInformation Technology
  • Business SegmentOptumRx

Job Location Information

    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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