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Salesforce Business Analyst/Administrator


Newark, NJ
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Job Details

Position Title: Salesforce Business Analyst/Administrator
Job Code: 444019
Job Location: New Jersey-Newark
PGIM Investments Technology Salesforce Business Analyst/Administrator
PGIM, the global investment management businesses of Prudential Financial Inc., is one of the world’s leading money managers. With offices in 16 countries and over $1 trillion in assets under management, clients rely on our risk management expertise, intellectual capital and creative solutions to realize their investment objectives. Our distinct multi-manager model delivers a broad suite of actively-managed solutions in the areas of public and private fixed income, equities and real estate to serve our clients’ needs. We are passionate about delivering investment returns for our clients and dedicated to our greatest asset – our people. Do you want to be part of a multi-manager model that enables each business to maintain its own investment culture? Learn more about who we are and how we can work together, please visit:

PGIM Investments

PGIM Investments is dedicated to helping clients look after their toughest investment challenges—whether it’s capital growth, reliable income, or protection from market volatility and other risks. We are the manufacturer and distributor of retail mutual funds sold primarily through third-party distribution channels. Are you interested in opportunities to expand skills, connect with others, tackle significant projects, and stretch beyond the formal job descriptions?
We are seeking a Salesforce Business Analyst with experience in Salesforce CRM and Salesforce Administration process and project management domains. You will liaise with both the PGIM Investments business and technology teams and manage the Salesforce business analysis needs and demands.
Are you a hands-on Salesforce Administration Specialist with a background in process methodologies, functional analysis, detailed use case documentation and Salesforce product knowledge/technology including the latest Lightning technologies? Then we are looking for you.
You will work closely with the business on requirements to extend and improve the Salesforce platform in alignment with business strategy. You will maintain functional specifications and collaborate with development and QA teams to support Salesforce implementations.

Responsibilities Include:

  • Partnering with cross functional teams and Sales Systems project teams to produce requirements and design for business capabilities that align to company’s strategies
  • Providing guidance on Salesforce matters and being a subject matter expert for the business
  • Building and maintaining documentation of key project artifacts, processes and system functionality and tools using Agile Scrum methodologies
  • Owning Salesforce Administration responsibilities and implementing all administration needs
  • Generating visualization and reports/dashboards on Salesforce to satisfy business reporting requirements
  • Supporting business teams in training and education needs on Salesforce product knowledge and adoption
  • Monitoring new Salesforce release features/functionality and providing recommendations for process improvements and advice on the suitability and flexibility to the existing PGIM Investments Salesforce implementation

Does this sound like you? Our successful candidate has:

  • Bachelor’s degree in Computer Science or a related discipline with an IT focus. Master's degree a plus.
  • 4 years of business process analysis and system design experience
  • 2 years of Salesforce Administration and business analysis experience
  • Experience using multiple software development methodologies including Agile/Scrum
  • Ability to facilitate requirements gathering, document detailed functional, technical, reporting and data requirements
  • Able to work with users to design and test Salesforce improvements
  • Experience on Sales Cloud and extensive Salesforce Administration configuration experience
  • Experience on Service Cloud and Salesforce Mobile application a plus
  • Ability to configure page layouts, build standard and custom reports/dashboards
  • Strong interpersonal and collaborative skills. Excellent written, verbal communication and presentation skills
  • Mutual fund business domain knowledge a huge plus

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Information Technology
Schedule: Full-time
Apply on the Company Site
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