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SalesForce.com User Support Specialist - West Valley City, UT OR Eden Prairie, MN

UnitedHealth Group


Location:
West Valley City, UT
Date:
02/20/2018
2018-02-202018-03-21
Job Code:
744046
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Job Details

744046 SalesForcecom User Support Specialist West Valley City UT OR Eden Prairie MN

SalesForce.com User Support Specialist - West Valley City, UT OR Eden Prairie, MN (744046)

Position Description

Position Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

 

As User Support Specialist within the Growth Technologies and System team, you'll be responsible for the development and execution of education and training on salesforce.com functionality, ensuring the training needs of all users are met. You will design training materials for web based and in person training sessions and distribute to team members.   

 

Primary Responsibilities:

  • Manage user questions from Salesforce.com support cases

  • Assist team with additional User Support needs

  • Act as a liaison between the growth technology team and the users of Salesforce.com to align needs with development

  • Manages day-to-day Salesforce.com user cases, including (but not limited to) new user requests, resolution of systems issues, one-on-one training needs, and troubleshooting

  • Dispositions cases appropriately as per team operating agreement and standards

  • Works with Business Analysts, field users, developers, testers and business partners to resolve user support cases

  • Demonstrates understanding of Salesforce.com instances and business processes to optimize facilitation, as needed

  • Educates system users and stakeholders of Salesforce capabilities and helps developers understand the business impact of technical decisions.

  • Demonstrate ability to remain calm and act professionally when trouble shooting user issues

  • Collaborates with internal stakeholders to identify applicable business needs and functionality to be addressed in training

  • Prepare for and support effective facilitation and training delivery for both in person and via virtual (WebEx) meetings

  • Adapts to the learning styles of the audience during the facilitation process (e.g., principles of adult learning, guide participant discussions to drive learning)

  • Ensures that learners understand how learning content applies to their job role / function, and the achievement of their business goals

  • Provides post-training support to learners, as needed (e.g., outstanding questions / issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support)

Requirements:

  • Bachelor’s Degree or higher

  • 2+ years of professional experience with Salesforce.com in a support or admin role

  • 3+ years of professional experience with supporting users & teams with technical issues

  • 3+ years of training delivery experience

  • Experience with Microsoft Office applications to include Excel ( ability to extract data from Salesforce into excel spreadsheets, Complete Queries, Sort and Filter) and PowerPoint ( ability to develop training presentations, use clip art, download documents and put information together within Powerpoint)

Preferred Requirements:

  • Professional experience and high level of comfort communicating directly with clients and end users both in person and via virtual formats (email, WebEx, PowerPoint, etc.)

  • Experience in Agile development methodology/Scrum is preferred

  • Experience leading Salesforce.com training, both virtual and in person

  • Experience managing user support cases

  • Experience with driving user adoption of a system

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Key Words:Technology Training, User Support, Salesforce.com, SCRUM, Agile, distributed technologies, SFDC, Salt Lake, Utah, UT, Minnetonka, MN, Minnesota

Job Details

  • Contest Number744046
  • Job TitleSalesForce.com User Support Specialist - West Valley City, UT OR Eden Prairie, MN
  • Job FamilySales Support
  • Business SegmentOptum Growth Office

Job Location Information

  • West Valley City, UT
    United States
    North America
  • Other LocationsEden Prairie, MN

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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