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Sapphire Billing Liaison Manager ( US working hours )

AT&T


Location:
Usa-shi
Date:
03/23/2017
Job Code:
att4-3979832
Apply on the Company Site
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Job Details

Company AT&T

Job Title Sapphire Billing Liaison Manager ( US working hours )

Jobid att4-3979832

Location: USA

Description Location: Lakeside Park, Bratislava, Slovakia

Working hours: US working hours - 2 shifts (2pm-10.30pm and 3.30pm-12am)



Billing Liaison Manager is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Billing Liaison Manager is to act as a middleman between the Sales organization and the Dispute management teams to ensure timely resolution of billing issues identified by the customer. The BLM is an end-to-end owner of the billing issue resolution from identification of the issue till successful posting of the adjustment on customer’s invoice.



**Roles and Responsibilities:**

- Ensures the identified billing issues are being raised with the responsible Global Billing Resolution centers

- Meets the defined SLA’s for issue acknowledgement, response time and follow ups

- Informs customer and sales team about progress and path to resolution on a weekly basis

- Escalates within the escalation guidelines in case of lack of progress shown in the issue resolution

- Provides timely and accurate details and explains possible un-clarities to sales team as well as to the customer

- Works with the Collections department to stop the collections activity for the identified billing discrepancies till the resolution



**Key Competencies and Skills:**

- PC literate with experience of a range of software packages (MS Office)

- Good communication skills - Ability to interact with internal/external customers and their peers during problem determination process via email and phone

- Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues

- Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated

- Time management skills – ability to track work independently and in timely manner

- Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules

- Resistance to stress

- Knowledge of AT&T products and services



**Education and Qualifications:**

- University education or High School Education with leaving exam is an advantage, preferably in the area of Business, Economics

- Strong communication skills in English, both oral and written (B2 level)

- Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage



**Additional Information:**

Contract: 1 year, then it may be prolonged



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