Sign In
 [New User? Sign Up]
Mobile Version

SC Customer Service Sr Manager

PepsiCo Inc.

Charlotte, NC
Job Code:
Apply on the Company Site
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

JobId: 125236BR
Job Title: SC Customer Service Sr Manager
Location: Charlotte, NC
Category: Supply Chain


The Senior Service Manager role leads the site's supply chain organization \"As One\" to execute against key service metrics across all channels (Bulk, GES, Vend etc.). Develop site supply chain priorities and capability as part of the site leadership team. Serve as the leadership point of contact for all sales regions served by the plant. Engage region sales teams to execute promotional planning agenda.

  • Provide leadership for site supply chain priorities, establishing processes and KPMs.
  • Champion region forecast management process.
  • Prioritize product availability and allocation decisions across GES, bulk, Bin and vend channels.
  • Manage site capacity planning and build up execution.
  • Lead GES invoice accuracy agenda.
  • Own site Fill Rate performance.
  • Participate as part of site leadership team to make site wide trade off decisions between service and cost.
  • Lead site supply chain productivity agenda.
  • Operations representative at Region Business Team meetings.
  • Participate in Zone Sales Meetings
  • 1:1 engagement of ZSLs and sales RVP.
  • Develop and roll out processes to gain sales feedback for GES channel.


  • 5-7 years of Frito Lay field operational experience in manufacturing, warehouse or traffic.
  • Sales Operation experience engaging sales in the region sales and service
  • Hands on experience with field supply chain execution systems, including one or more of the following of the following: DRP, OSO management, Pipeline, DPP, ICS.
  • Strong analytical skills including advance MS Excel (Pivot tables etc.) and Business Objects query development.
  • Track record of driving field supply chain process improvements.
  • Strong leadership skills with proven ability to set vision, explore new processes & technologies, communicate strategies and manage change.
  • Solid analytical, problem solving, trouble-shooting skills; Planning and Organizational skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law ( & EEO is the Law Supplement ( documents by copying and pasting the appropriate URL in the address bar of your web browser.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Job Ref: 125236BR",
Apply on the Company Site

Performance with Purpose

Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

Powered By

Featured Jobs[ View All ]

Featured Employers [ View All ]