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SC MEM Coordinator

PepsiCo Inc.


Location:
Flint, MI
Date:
12/12/2017
2017-12-122018-01-10
Job Code:
133410BR
Apply on the Company Site
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Job Details

JobId: 133410BR
Job Title: SC MEM Coordinator
Location: Flint, MI
Category: Supply Chain

Description:

General Summary:

The PepsiCo Equipment Services Center of Excellence provides a single point of contact for all marketing equipment repair and installation requests throughout the United States and Canada. The role of the Move Scheduler will be to work directly with the MEM Field Operations, MEM Supply Chain, National Operations, Sales and Customers in the activation of all equipment moves.

The Move Scheduler contributes to the success of PepsiCo Equipment Services by analyzing open equipment move orders to optimize scheduling and routing operations. The scheduler will create equipment move schedules and truck routes, and coordinate with local Sales and MEM departments to drive operational efficiencies and customer satisfaction.

Major Task Responsibilities and Key Accountabilities:

  • Move Scheduling Support
    • Provide a single point of contact to internal partners (Sales, MEM, etc) for Fountain equipment move scheduling and routing activity.
    • Aggregate and review inbound Fountain order activity entered by locations via multiple sources (SalesPad, CETS_Bullpen, Fax, email, phone, etc) to evaluate customer requests and requirements to provide the highest service
    • Create and manage daily regional fountain equipment move schedules based on business rules using CETS to drive lowest landed cost while maximizing truck capacity
    • Partner with customer, field technicians, MEM leadership, and Sales organization to appropriately resolve fountain scheduling and fountain equipment placement conflicts
    • Provide leadership and guidance to MEM field organization to improve resource utilization, operational efficiencies, processes, KPI performance and customer service levels.
    • Execute move territories change operations, which includes communicating routes, schedules, and process changes to MEM and Sales
    • Lead customer site readiness process through coordination with MEM and Sales prior to all equipment activations
    • Ensures compliance and process adherence at various steps of the fountain equipment activation process including the customer order, prep, install, confirmation and field requests
  • Customer Support
    • Use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers
    • Accurately maintaining and recording all service activity for assigned accounts by performing the administration of data entry and paperwork needed for activities
    • Execute customer surveys to gauge customer satisfaction levels



BASIC REQUIREMENTS:

  • High School diploma or GED
  • Demonstrated verbal and written communication skills
  • Proficiency with MS Office, especially Excel
  • 1-2 years of prior customer service experience
  • Strong problem solving, analytical, and organizational skills
  • Proven ability to work independently with minimal or no supervision


PREFERRED REQUIREMENTS:

  • Bachelor's degree in Supply Chain, Business, or related area of study
  • Previous knowledge of CETS application and MEM/PES process standards
  • Willingness to work flexible work hours
    • 7am-8pm Monday-Friday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law (http://pep.jobs/eeo-poster) & EEO is the Law Supplement (http://pep.jobs/eeo-poster-supplement) documents by copying and pasting the appropriate URL in the address bar of your web browser.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Job Ref: 133410BR",
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Performance with Purpose


Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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