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Scheduling Coordinator - Chandler, AZ

UnitedHealth Group

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Job Details

743170 Scheduling Coordinator Chandler AZ

Scheduling Coordinator - Chandler, AZ (743170)

Position Description

Position Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM


Responsible for scheduling, canceling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. The completions of the responsibilities listed are handled via phone in a call center setting with a high volume of daily calls with the patient and or referring physician office.

Primary Responsibilities:
  • Answers phones from patients / customers professionally and responding to patient/customer inquiries and complaints.
  • Schedules patients / customers based on scheduling guidelines and medical appropriateness
  • Receives a high volume of inbound calls with varying degrees of questions or concerns
  • Researches required information using accessible resources
  • Handling and resolving patient / customer complaints
  • Routing inbound calls to appropriate resources
  • Obtaining and collecting all necessary information from the patient / customer to schedule and register the patient for an appointment.


  • High School Diploma / GED
  • Must be able to work 40 hours a week, 9:30 AM - 6:00 PM, M - F
  • 2+ years of customer service experience in a medical setting
  • The ability to maintain patient / customer confidentiality
  • Knowledge and understanding of medical terminology

Preferred Qualifications:

  • Experience in an outpatient radiology facility
  • Knowledge of third party payer's and insurance
  • Any experience in healthcare administration
  • Any experience as a medical assistant or in a related field



Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Chandler, AZ, Customer Service, Scheduling, Healthcare, Medical

Job Details

  • Contest Number743170
  • Job TitleScheduling Coordinator - Chandler, AZ
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumInsight

Job Location Information

    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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