Segment Operations Manager

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id
The Customer Partner Services (CPS) pillar within Operations offers operational engagement / advisory services with customers, partners and Cisco sales, stakeholders across cisco’s commerce processes from quote to invoice for products/services and software business.

The Regional Operations team within the Customer and Partner Services (CPS) organization is seeking an exceptional individual to work directly with senior sales/channels and other cross-functional internal stakeholders to provide world class operations management and advisory services. These services will include
* Commit management services involving ensuring visibility to CPS leadership and sales leadership around commit execution and proactive risk mitigation of impact to commit through deal readiness and other engagement
* Engagement for sourcing strategic deals across product, service, software and solution offerings of cisco considered strategic to the business,
* Performance management reviews of CPS services enabling key business priorities of country leadership team and providing feedback to service owning organizations to optimize the experience
* Driving initiatives to address opportunities for improvement, unaddressed problems relevant to the country / segment in operational whitespace areas within the operations organization
* Represent the voice of the country/segment in key program/capability/transformation rollouts and proactively address relevance/adoption issues
* And last but not the least driving the actions with stakeholders to ensure that the quality of booking and other compliance norms for the country/segment are met and maximize revenue attainment for the country/segment

The COM or SOM (Country Operations Manager or Segment Operations Manager) will continuously engage with the sales, sales finance controller/leader for the country/segment and other members of sales leadership team like architecture leaders, SE leader, Marketing leader, in delivering the above mentioned services.

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