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Senior Account Manager Client Services - Hartford, CT

UnitedHealth Group


Location:
Hartford, CT
Date:
03/28/2017
Job Code:
1729865
Apply on the Company Site
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Job Details


Senior Account Manager Client Services - Hartford, CT(Job Number:706489)
Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

 

As the Senior Account Manager, you will serve as the operational manager for administrative services for the most complex National Accounts customers. This includes servicing of products that contributes to the continued growth, profitability, enhancing customer retention and new business opportunities. And you will be responsible for and own all customer service results.  

 

Primary Responsibilities:

  • Leader of the account services across UHC National Accounts on assigned book of business

  • Investigates, researches, and resolves issues  presented by the client and or AMT members and analyze trends, develop customer specific solutions in collaboration with cross-functional teams

  • Triage and apply critical thinking skills to trouble shoot client issues providing timely resolution and determining root cause

  • Leads and or in conjunction with the Strategic Client Executive (SCE) facilitates external customer meetings to ensure clients are well informed and knowledgeable about plan options, new products, policy and procedural and legislative changes (including Health Care Reform) through consultative, collaborative and open dialogue 

  • Ensures seamless, complete, and accurate Health Fair and Open Enrollment activity including staffing, order materials, assisting in creating customer specific presentations

  • Oversees completion of internal tasks such as BAR submissions, implement new products, and initiatives, such as Telehealth, creating CSP, etc.

  • Strong partnership with SCE to ensure success of AMT process and customer satisfaction, attend client meetings for renewal planning, finalist meetings

  • Deliver superior service thereby enhancing UHC’s reputation in the industry

  • Fills in for the SCE when needed in an emergency and when it’s appropriate

  • Manages and meets internal metrics and client goals, measure and report on the quality of service that the business delivers to its clients

  • Comprehensive working knowledge of specialty company offerings and their integration with core products

  • Actively maintains professional and technical knowledge by reading internal communications, attending educational workshops / training and reviewing industry related publications

  • Model UHG’s principles of integrity and compliance, adhere to our business principles


Job Client Services/Sales Support
Primary Location US-CT-Hartford
Other Location 
Organization E&I Natl Accts CSI
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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