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Senior Account Manager, Health Plan Performance, Community Plan - Sacramento or San Diego, CA

UnitedHealth Group

Sacramento, CA
Job Code:
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Job Details

Senior Account Manager, Health Plan Performance, Community Plan - Sacramento or San Diego, CA(Job Number:706902)

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Primary Responsibilities:

  • Understand and educate Community & State Functional Leaders and UnitedHealthcare Shared Services Partners (matrix partners) on State Contractual / Market / Member Benefit Requirements in partnership with Compliance to assure understanding and accountability

  • Build strong relationships with our matrix partners (including Claims, Member/Provider Call, Provider Operations, Appeals & Grievances, Enrollment/Eligibility, Encounters, IT, Provider / Member Experience, Clinical, Quality) by fostering and leveraging an account team structure that is involved in key Health Plan strategic initiatives, goals and activities

  • Ensure matrix partner processes meet State / Market requirements by assuring that we are working within UnitedHealth Group and State guardrails / requirements. When necessary, you will facilitate resolution of concerns with established guardrails / requirements trying to ensure a win for both UnitedHealth Group and the State

  • Analyze metrics and trends to ensure contractual / market requirements are met, and working with matrix partners to improve performance when not met

  • Drive performance excellence and accountability by developing relationships with and working across our matrix partners to eliminate identified barriers to creating new and maintaining existing reference accounts

  • Be a trusted resource for the local Health Plan and assure that every State requirement, process, project and service has an owner within the matrix that will be most effective in execution

  • Identify opportunities for innovation, productivity improvement and savings

  • Perform special projects as assigned by Leader or Health Plan

Success Factors:

  • Proven solid negotiation and leadership skills
  • Strong working knowledge of business planning and financial / underwriting acumen required
  • Solid influence, collaboration and listening skills
  • Proven ability to navigate an often ambiguous and complex organization to resolve customer issues
  • Ability to create a strategic vision and plan its implementation
  • Superior verbal, written and presentation skills
  • Ability to manage multiple tasks and priorities in a matrix environment, strong problem solving skills and attention to detail
  • Proven ability to influence course of action when others are directly accountable for outcomes
  • Demonstrated experience to drive Performance Excellence and Accountability change level projects from the start to finish
  • Exhibits ability to interface and succinctly present to senior management effectively
  • Shows ability to anticipate and tie operational issues to financial outcomes in order to minimize unexpected hits to Health Plan's bottom line
  • Excellent collaboration and drive for results and organizational excellence

Job Client Services/Sales Support
Primary Location US-CA-Sacramento
Other Location US-CA-San Diego
Organization C&S Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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