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Senior Agent Customer Care- Call Center


Fort Worth, TX 76101
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Job Details

914099BRReq ID:914099BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Senior Agent Customer Care- Call CenterEmployment Type:Full TimeCity:FORT WORTHState:TXPosition Description:

+ Completes work assignments and priorities

+ Complies with company policies, procedures, and standards of ethics and integrity

+ Enhances customer engagement and collects customer feedback

+ Researching issues, identifies root cause solutions for issues

+ Resolves escalated store merchandise, online orders, and customer issues (for example, check debt recovery, site-to-store orders, out-of-stock items)

Minimum Qualifications:

+ 6 months experience addressing and responding to customer requests in a customer service environment.

Additional Preferred Qualifications:

+ 1 year's experience addressing and responding to customer requests in a contact center or retail industry.

Category:Customer Service and Call Center Hourly/Salary:HourlyDivision:WalmartRequisition Template:Home Office
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