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Senior AR Solutions Specialist - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
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Job Details

734324 Senior AR Solutions Specialist Eden Prairie MN

Senior AR Solutions Specialist - Eden Prairie, MN (734324)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

This position is for a Senior AR Solutions Specialist with an advanced investigative skill set. The primary function for this position is working with high profile clients to provide premium customer service while ensuring timely payments of invoices. You are responsible to contact customers to determine reason for payment delinquency; to handle unresolved customer inquiries and work internally to resolve them in a professional manner. This role is entrepreneurial. You will solve customer payment issues; remove obstacles for non - payment; interpret and explain contractual agreements; must have the ability to manage your collections portfolio with minimal guidance and supervision. The role will assist and be responsible for developing, implementing, maintaining and managing organization policies on collection practices. There may be times you will work with outside legal counsel and / or outside collection agencies in more complex collection cases.

Primary Responsibilities: 

  • Contact internal and external customers to ensure payment made timely on accounts in collection portfolio
  • Develop positive relationships while maintaining customer standards with a focus on problem solving
  • Investigate and resolve reconciliation discrepancies
  • Timely respond to customer inquiries
  • Complete monthly delinquency meetings with Finance and business leaders
  • Perform effectively in a high volume and fast paced production environment with a high degree of accuracy and productivity
  • Perform required tasks independently as well as contribute as needed in a team environment
  • Provides explanations and interpretations within collections portfolio
  • Submit refunds for customers with credit balances
  • Investigate and assist with resolving disputes on customer accounts
  • Coordinate with multiple departments to resolve customer service facing issues
  • Analyzes and investigates.
  • Provide training assistance for new Collection hires
  • Provide support to Collection Specialists
  • Participate in software testing
  • Provide mentoring / leadership to Collection Specialists
  • Be a department leader
  • All other tasks assigned by manager

Required Qualifications:

  • High School Diploma / GED
  • 3+ years of business to business collection experience
  • Experience reconciling customer accounts
  • Previous experience creating and using Microsoft Excel pivot tables and V - LOOKUPs 
  • Experience with high level communications with executive levels and business / stake holders

Preferred Qualifications:

  • Bachelor's Degree (or higher)
  • Experience working in a global environment
  • Experience with GetPaid collections software
  • Experience with an ERP
  • Experience with PeopleSoft
  • Previous training experience
  • Experience reading and understanding contracts

Soft Skills: 

  • Experience multi - tasking and adjusting schedules to meet deadlines in a fast - paced environment
  • Strong Analytical Skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Credit; Collections; Credit Analyst; Collection Analyst; Eden Prairie; Accounts Receivable

Job Details

  • Contest Number734324
  • Job TitleSenior AR Solutions Specialist - Eden Prairie, MN
  • Job FamilyBilling
  • Business SegmentOptum Corporate

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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