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Senior Billing Representative - Duluth, MN

UnitedHealth Group

Duluth, MN
Job Code:
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Job Details

Senior Billing Representative - Duluth, MN(Job Number:716023)

Position Description:


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

This function is responsible for medical and ancillary product premium billing. 


As a Senior Billing Representative, you will be responsible for managing a group of businesses. This role requires customer interaction where you will build a rapport with the groups you support.  As a Senior Billing Analyst, you will look through accounts, see what action is needed and follow through. This is a self-driven role and needs to be self-managed. You will be responsible for applying payments, and completing reconciliations. The bulk of your day will be spent working with customers that choose not to pay as billed. Calls are completed to collect outstanding balances.  These are not a hard collection call, just initial outreach based on the timing of their payment or residual balances. We are asking when we can expect to see their payment or adjustments.  As work is completed throughout the day you will be asked to track your tasks to monitor productivity. This information, along with quality and customer service, is used to assist with decisions around quarterly bonuses.  When you start on the team you will have a mentor, and a backup right out of training. The Senior Billing Analyst team is a group of about 35 people. They function as a team, attending meetings, and collaborate via group chat sessions.

Primary Responsibilities:

  • Review accounts and contact customer’s to reconcile/resolve discrepancies and provide updates to leadership and finance team on outstanding balances
  • Support customers answering questions and providing direction as needed via phone calls and email
  • Apply payments to customer’s accounts
  • Coordinate activities of internal business partners on behalf of the customer
  • Collaborate with Finance for timely collection of premiums via customer outreach
  • Support the team buy reviewing policies, and system enhancements to ensure efficiency and quality

Job Billing
Primary Location US-MN-Duluth
Other Location 
Organization E&I Ops - Enrollment & Billing
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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