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Senior Billing Representative - Norristown, PA

UnitedHealth Group

Norristown, PA
Job Code:
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Job Details

747212 Senior Billing Representative Norristown PA

Senior Billing Representative - Norristown, PA (747212)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

In an environment where the patient is at the center of everything we do, the lead will assist the department supervisor by performing combinations of the following activities: coordinate and maintain work flow, auditing and quality control of work completed in the department, ability to complete all work done in the department, able to handle escalated issues with both internal and external customers, and within the department. May be asked to train, give performance input, or help with disciplinary action.

Primary Responsibilities:
  • Ability to perform all tasks of a senior billing rep
  • Depending on the department will monitor or work one or more of the following: deposits of all lockboxes for verification, work with all banks that we use for any operational issues, utilize bank web site reports for reconciliation.
  • Work with banks, Corporate Treasury, and Paymentech deposits functions.
  • Train new employees and complete other training throughout the year (compliance, competency, etc.)
  • Effectively communicates with supervisors, peers, billing reps, and others, as appropriate on regular basis, assuring proper flow of information.
  • Assist in documenting standard operating procedures for the department
  • Assist in resolving problems relating to bank reconciliations. Work closely with Centralized Accounting, NRSC Regional Teams, and prepay sites for resolution.
  • Assure appropriate employee production by providing contingency plans for vacation and absences.
  • Provide input and guidance to staff members in order to ensure continuous improvement in processes which will improve customer service.
  • Maintain all Compliance and HIPAA regulations at all times.
  • Work with all centralized banks to utilize web sites for balancing deposits.
  • Work closely with outside vendors and Imaging group to obtain accurate accounting information for necessary reports.
  • Work closely with auditors (internal and external) for any Support audit.
  • Work with finance to ensure all deposits are entered into Captrack system on a daily basis.
  • Contact Regional teams to review any problmes or delays with deposits.
  • Meet or exceed daily production and quality standards.
  • Ability to work on various projects as needed and the ability to multi - task within the department.
  • Regular research involving both the bank web site and captrack systems.
Required Qualifications:
  • High School Diploma / GED or higher
  • 1+ years of experience in a Support (Mail Room, Captracks, and Optimaxx) or Billing Operations area.
  • Extensive working knowledge of Captracks and Mail Room and other Billing Systems
  • 1+ years of experience coaching and training in a collaborative manner
  • Ability to work during the operating hours of the site (7:30 AM - 5:00 PM) with the ability to work overtime as needed, based on department needs

This position may require additional access approvals inclusive of extended background verifications post hire.

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Billing; Senior; CSR; Norisstown; Optum

Job Details

  • Contest Number747212
  • Job TitleSenior Billing Representative - Norristown, PA
  • Job FamilyBilling
  • Business SegmentOptumInsight

Job Location Information

  • Norristown, PA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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