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Senior Billing Representative - West Hills, CA

UnitedHealth Group

WEST HILLS-California, CA
Job Code:
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Job Details

Senior Billing Representative - West Hills, CA(Job Number:727806)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

In an environment where the patient is at the center of everything we do, the Senior Billing Representative will assist the department supervisor by performing combinations of the following activities: Coordinate and maintain work flow, auditing and quality control of work competed in the department, ability to complete all work done in the department, able to handle escalated issues with both internal and external customers, and train team members within the department. May be asked to give employee performance input.

Primary Responsibilities:

  • Work with IT to obtain new users ID’s and functions, identify issues and open tickets as needed.
  • Train new and existing employees and complete other training throughout the year (compliance, competency, etc.); Maintain department training documentation.
  • Effectively communicates with superiors, peers, billing reps, and others, as appropriate, on regular basis, assuring proper flow of information.
  • Assist in documenting standard operating procedures for the department.
  • Assist in resolving problems relating to all areas of Revenue Cycle Management.
  • Assure appropriate employee production by working with superiors
  • Provide contingency plans for employee vacations and absences.
  • Respond to escalated calls and assures that appropriate action is taken for resolution.
  • Provide input and guidance to staff members in order to ensure continuous improvement in processes which will improve customer service.
  • Maintain all Compliance and HIPAA regulations at all times
  • Perform miscellaneous duties as assigned

Job Billing
Primary Location US-CA-WEST HILLS-California
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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