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Senior Business Analyst


Scranton, PA
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Job Details

Position Title: Senior Business Analyst
Job Code: 445498
Job Location: Pennsylvania-Scranton
Description: Serves as liaison between Operations, Systems and Business to support unit's business needs through computer systems enhancements, policy administration rules, and/or production support issues. Represents user area in all systems enhancements/design activities. Gathers client requirements and communicates to systems personnel and/or Operations. This role participates on a variety of cross functional project teams. Reviews and documents the requirements of those projects. The incument analyzes those requirements in relation to project goals. Drawing on knowledge of systems development, user centered design, usability, industry best practices, regulatory matters, products and processes, the incumbent then purposes solutions and/or reviews proposed solutions to ensure the solution will meet project goals. This positions usually stresses knowledge of the business versus computer science. This position typically reports to the business area, not Systems or Operations knowledge of the system supported (including inputs, screens, process logic, and output as well as interface with the other systems) is required. Has one strong functional discipline and handles straightforward, well-contained business relationships with moderate-sized projects. 
  • Minimum 3 years’ experience in project delivery, business analysis and/or user acceptance testing & validation
  • Experience working with Waterfall, Agile and other software development lifecycle methodologies preferred
  • Background in Retirement, Insurance or Financial services preferred
  • Experience leveraging tools for use case modeling and requirement mapping
  • Demonstrated ability controlling requirements solicitation meetings involving multiple stakeholders audiences
  • Process documentation & visualization experience (process mapping) preferred
  • Experience guiding teams for creating details test scripts from business/functional requirements
  • Ability to develop reporting, dashboards, metrics analysis, and experience with Microsoft Office and ServiceNow
  • Exceptional problem-solving skills, including issue management, quantitative and qualitative analysis, and creative development of actionable recommendations
  • Excellent written and verbal communication skills – able to communicate across multiple levels of an organization

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Insurance/Financial Service Sales
Schedule: Full-time
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