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Senior Business Analyst - Student Resources - Plano, TX

UnitedHealth Group

Plano, TX
Job Code:
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Job Details

757496 Senior Business Analyst Student Resources Plano TX

Senior Business Analyst - Student Resources - Plano, TX (757496)

Position Description

You love to challenge the status quo. You thrive on exceeding goals, always making things better than you found them. Bring that passion to UnitedHealth Group and join us on a mission to help people live healthier lives. As a Senior Business Analyst, you'll work alongside a high caliber team as you drive innovation and business forward. This is no small opportunity. You'll take on tough challenges and create innovative solutions. Along the way, you'll grow and develop at a pace that energizes your career while you do your life's best work.(sm)


Primary Responsibilities:

  • Define and document business processes and project features/requirements
  • Consult with business departments to identify requirements
  • Assist in the definition of project scope and objectives
  • Model business processes (current "as is" and future "to be")
  • Document business requirements in compliance with appropriate STS policies and procedures
  • Evaluate proposed system changes for downstream system and/or business process/departmental impacts
  • Prioritize and track issues to resolution or escalate to the Project Manager if appropriate
  • Provide agendas and follow up with meeting minutes
  • Participate in prototyping potential solutions to provide the business unit a preliminary evaluation and/or user interface experience
  • Work with the business to identify minimum system/application performance expectations and service levels
  • Develop and maintain positive working relationships at all levels of the department and corresponding business unit.  (Business units include both UHCSR and UHC specific units)
  • Perform quality assurance application testing for new applications/systems and enhancements to existing applications/systems
  • Create Executable Requirements "XRs" and/or test plans in accordance with business requirements
  • Conduct functional and performance testing.  This includes application and system (end to end) testing
  • Document test results (defect tracking) using the designated tools, repositories and procedures
  • Work with the business to prioritize defects
  • Validate that all functions perform according to the relevant specifications
  • Acquire and maintain working knowledge of databases, system integration points and architecture that support the application
  • Serve as a subject matter expert in one or more application areas
  • Analyze and inspect data before, during and after testing in all systems and supporting applications as appropriate
  • Assist team with project management related responsibilities
  • Facilitate group meetings with both internal and external clients
  • Manage small projects from inception through implementation
  • Comply with StudentResources Software Development Lifecycle (SDLC) methodology
  • Provide required problem/issue, status and time reporting
  • Maintain project materials on STS Team sites and Team wikis

Know that this opportunity comes with big potential and big challenges. You will be challenged daily to better improve the customer experience. The work takes an ability to solve technical and strategic challenges using innovative approaches. You’ll be using complex data to support business decisions and you’ll need to demonstrate collaborative, creative and conceptual thinking.

Required Qualifications:

  • 5+ years Business Analyst/Quality Assurance Analyst experience
  • Advanced SQL experience
  • Process Mapping using Visio (or similar tool)
  • Requirements gathering facilitation
  • Use Case/User Story development
  • Advanced computer proficiency in a windows-based environment. (i.e. Solid experience using Microsoft Office)
  • Excellent oral and written communication skills, including presentation skills and technical documentation
  • Strong interpersonal skills; ability to build and maintain strong relationships
  • Detail oriented, with strong organizational, planning, prioritization and analytical skills and meticulous attention to detail
  • Ability to balance multiple tasks with competing priorities across multiple projects
  • Ability to work with minimal guidance; seeks guidance on only the most complex tasks

Preferred Qualifications:

  • 3+ years health insurance industry experience
  • Bachelor's degree

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number757496
  • Job TitleSenior Business Analyst - Student Resources - Plano, TX
  • Job FamilyInformation Technology
  • Business SegmentEmployer and Individual

Job Location Information

  • Plano, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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