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Senior Business Project Manager, Clinical Operations - CT or MN

UnitedHealth Group

Hartford, CT
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Job Details

745887 Senior Business Project Manager Clinical Operations CT or MN

Senior Business Project Manager, Clinical Operations - CT or MN (745887)

Position Description

On the one hand, no industry is moving faster than health care. On the other, no organization is better positioned to lead health care forward than Optum and UnitedHealth Group. That's what makes this senior-level opportunity so inviting. Our goal is simple. Use data and technology in ways that help drive change and make the health care system work better for everyone. Join us and put your advanced knowledge and skills to work guiding project scope, time frames, funding needs, staffing requirements, allotment of resources and more as you help leaders of key business areas build solutions that meet their customer needs in a competitive and effective way.


This role will challenge your ability to work on complex projects where deadlines and scope shift frequently. You'll need flexibility, agility and the ability to adapt to change while maintaining strong relationships with stakeholders in a highly cross-matrixed environment.


If you are located in Hartford or Shelton, CT or Minnetonka, MN, you will have the flexibility to telecommute* as you take on some tough challenges.


Primary Responsibilities

  • Project Manage the E2E process and collaboration efforts between Clinical Services and Network Management and other impacted areas during the various stages of facility terminations
  • This role is a key contributor to improving the customer experience and driving our Net Promotor Scores (NPS) through improved engagement, reducing abrasions and creating efficiencies in our clinical service model
  • Working closely with Healthcare Economics (HCE) to obtain necessary market reports to track and monitor facility relationships and potential impact to our clinical operations
  • Identify and remediate clinical abrasion issues with our business partners including tracking trends, progress of issues, and providing executive summaries and performance results
  • Collaborate with corporate communications regarding member and provider talking points
  • Engage legal to address regulatory, compliance and contractual issues
  • In addition to supporting the E2E collaboration between Clinical Services and Network Management, this Project Manager will also manage individual projects that contribute to our UCS process solutions and NPS efforts
  • Lead or contribute to the development of program or project scope statements, in consultation with applicable stakeholders (e.g. program/project scope, charter, Statement of Work, Business Vision Document)
  • Work with Clinical Leaders to drive the identification of the skills, duration and effort required for successful project execution
  • Collect, analyze and maintain financial forecast information (e.g. labor, hardware, software), using input from applicable sources (ie; HCE and Workforce Management)
  • Work with stakeholders to establish/ quality objectives, criteria, standards and levels using appropriate quality management methods
  • Develop, communicate and implement program/project risk/issue management plans and strategies (e.g. mitigation, avoidance, transfer, acceptance)
  • Responsible for the coordination and completion of projects across various functional areas
  • Typically, employees in this function are working towards or have achieved certification in project management
  • Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques
  • Makes presentations to management on project updates, project cycle, and expected results
  • Ensures projects are completed on time and in scope
  • May manage vendor and service providers to define project scope and performance expectations
  • Incumbents maybe part of a project management office (PMO) in their business
  • Works with less structured, more complex issues and serves as a resource to others

Required Qualifications:

  • Bachelor's degree or equivalent work experience
  • 3+ years of project management experience using data and information to make business decisions
  • Proficiency with MS Office Suite: Excel, PowerPoint

Preferred Qualifications:

  • Healthcare industry experience
  • Experience with Network Management/Provider relations 
  • PMP Certification
  • Visio
  • Strong Communication skills
  • Capacity to build trust and develop productive working relationships
  • Leadership skills and fluency in speaking with Leadership and Key Stakeholders

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: project management, PMP, health care, network management, provider relations, Hartford, Shelton, CT, Minnetonka, MN, telecommute, remote, work from home

Job Details

  • Contest Number745887
  • Job TitleSenior Business Project Manager, Clinical Operations - CT or MN
  • Job FamilyProject Management
  • Business SegmentUHC Clinical Services

Job Location Information

  • Hartford, CT
    United States
    North America
  • Other LocationsSHELTON, CT
    Minnetonka, MN

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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