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Senior Business to Business Collections Specialist - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
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Job Details

742716 Senior Business to Business Collections Specialist Eden Prairie MN

Senior Business to Business Collections Specialist - Eden Prairie, MN (742716)

Position Description

Position Description:


Energize your career with one of Healthcare’s fastest growing companies.  
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.


This position is for a Senior Business to Business Collections Specialist with an advanced investigative skill set. The primary function for this position is working with high profile clients to provide premium customer service while ensuring timely payments of invoices. You are responsible to contact customers to determine reason for payment delinquency; to handle unresolved customer inquiries and work internally to resolve them in a professional manner. This role is entrepreneurial. You will solve customer payment issues; remove obstacles for non - payment; interpret and explain contractual agreements; must have the ability to manage your collections portfolio with minimal guidance and supervision. The role will assist and be responsible for developing, implementing, maintaining and managing organization policies on collection practices. There may be times you will work with outside legal counsel and / or outside collection agencies in more complex collection cases.


Primary Responsibilities: 

  • Contact internal and external customers to ensure payment made timely on accounts in collection portfolio
  • Develop positive relationships while maintaining customer standards with a focus on problem solving
  • Investigate and resolve reconciliation discrepancies
  • Timely respond to customer inquiries
  • Complete monthly delinquency meetings with Finance and business leaders
  • Perform effectively in a high volume and fast paced production environment with a high degree of accuracy and productivity
  • Perform required tasks independently as well as contribute as needed in a team environment
  • Provides explanations and interpretations within collections portfolio
  • Submit refunds for customers with credit balances
  • Investigate and assist with resolving disputes on customer accounts
  • Coordinate with multiple departments to resolve customer service facing issues
  • Analyzes and investigates.
  • Provide training assistance for new Collection hires
  • Provide support to Collection Specialists
  • Participate in software testing
  • Provide mentoring / leadership to Collection Specialists
  • Be a department leader
  • All other tasks assigned by manager

Required Qualifications:

  • High School Diploma / GED
  • 3+ years of Business to Business Collection Specialist experience 
  • Experience reconciling Accounts Receivable Customer Accounts
  • Previous experience creating and using Microsoft Excel pivot tables and V - LOOKUPs 
  • Experience with high level communications with executive levels and business / stake holders

Preferred Qualifications:

  • Bachelor's Degree (or higher)
  • Experience working in a global environment
  • Experience with GetPaid collections software
  • Experience with an ERP
  • Experience with PeopleSoft
  • Previous training experience
  • Experience reading and understanding contracts

Soft Skills: 

  • Experience multi - tasking and adjusting schedules to meet deadlines in a fast - paced environment
  • Strong Analytical Skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Credit; Collections; Credit Analyst; Collection Analyst; Eden Prairie; Accounts Receivable


Job Details

  • Contest Number742716
  • Job TitleSenior Business to Business Collections Specialist - Eden Prairie, MN
  • Job FamilyBilling
  • Business SegmentOptum Corporate

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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