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Senior Content Strategist, User Experience

Walmart


Location:
SAN BRUNO, CA
Date:
03/24/2017
Job Code:
864846
Walmart
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Job Details

JobId: 864846
JobTitle: Senior Content Strategist, User Experience
City: SAN BRUNO
State: CA
Description:

Division Summary

@WalmartLabs is the technical powerhouse behind Walmart Global eCommerce. We employ big data at scale -- from machine learning, data mining and optimization algorithms, to modeling and analyzing massive flows of data from online, social, mobile and offline commerce. We don’t just engineer cool websites, mobile apps, and new services; we use our own open source tools to create the framework. Deployment is automated and accelerated through our open cloud platform. This makes us incredibly nimble and able to adjust in real-time to our global customers.


Department Summary

The UX Design team is creating user experiences for customers who shop online on our sites from their desktops and mobile devices. It’s all about the user experience from ideation, exploring experience design concepts, to prototyping and testing. Our UX/UI experts include strategists, researchers, architects and designers who build best-in-class site experiences and apps. It’s incredibly exciting and rewarding to see products in our users’ hands.


Position Summary

Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.


Position Description


Design, content, and user experience are incredibly important at WalmartLabs. We look to the Content Strategist to envision how to help people save money and live better with Walmart, and to bring that vision to life. Content Strategists help transform complex information and tasks into easy-to-use designs for our millions of customers around the world. To do this you’ll use your knowledge of the UX process (research, conceptual design, prototyping, testing) in collaboration with other content strategists, architects, designers, researchers, product managers and engineers. A seasoned veteran, you can craft experiences for any channel or platform, and you are a leader in the creation of business and consumer product experiences. You can work without close supervision but you seek out and welcome feedback from senior UX leaders and managers. You focus on customer needs and continuously improve content to increase customer comprehension, product adoption and issue resolution. You can help users figure out what to do next with perceptive decisions about language and wording choices. You love to solve complex problems and work closely with others who feel the same, and your solutions merge with a larger structure to create a cohesive design ecosystem. When you look at Walmart.com, you see multiple easy ways we could restructure our navigation, data, content, checkout flow, or page elements to make the experience easier and more delightful for our customer – and you’re excited to tell us about them.

Skills You’ll Have:



  • The ability to create process flows, site maps, wireframes, screen prototypes, and functional specifications.


  • Ability to write brief, persuasive, on-task text for the user interface that keeps users engaged and reduces errors and confusion.


  • Ability to mentor other team members on content creation and management best practices and/or user experience writing.


  • Ability to manage your time and deadlines, as well as the ability to adapt to the ever-changing priorities of the eCommerce business.


  • Constant drive to stay up-to-date with the latest industry news and developments.


  • Capability to adhere to team processes and standards, while contributing ideas for improvement.


  • Ability to work quickly and efficiently without sacrificing a consistently high level of attention to detail.


  • Excellent presentation, communication, and negotiation skills.


  • Experience with business requirement gathering, site assessment, competitive analysis, and secondary research.


  • Experience negotiating business decisions.


  • Inclusive design philosophy with a strong editorial sense. You gather feedback judiciously, but know when to adjust your designs and when to follow your initial vision.



Minimum Qualifications

Bachelor's degree and 5+ years with digital content creation experience


Additional Preferred Qualifications

Experience creating content strategy for large customer facing properties


Company Summary

Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.


Req ID:

801101BR



Apply on the Company Site

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