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Senior Customer Service Representative Billing - Addison, TX

UnitedHealth Group

Addison, TX
Job Code:
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Job Details

Senior Customer Service Representative Billing - Addison, TX(Job Number:728891)

Position Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.
In an environment where the patient is at the center of everything that we do the individuals in this position typically works with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with patients, clients and / or third party insurance bills.

Primary Responsibilities:
  • Candidate must have prior knowledge and experience in the Healthcare and insurance billing industry
  • Candidate should be driven to meet goals and to drive improvement
  • Must be able to handle high call volume inbound and outbound to patients, clients and insurance companies
  • Verify eligibility for patients
  • Responsible for retrieving accurate missing information for processing of a medical claim
  • Works with various reports of what is holding in billing
  • Ability to understand multiple insurance companies and products
  • Must be able to multi-task and ensure all deliverables are met timely
  • Must have excellent written and oral communication skills
  • Should be able to work as part of a team and work well independently
  • Ability to research issues via multiple tools (including internet)
  • Escalates issues, errors and trends to the Team Leader or Supervisor appropriately
  • Demonstrate increasing productivity to meet minimum requirements while maintaining quality standards
  • Maintain confidentiality of information that is pertinent to Quest Diagnostics
  • Other duties as assigned

Job Phone Support
Primary Location US-TX-Addison
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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