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Senior Customer Service Representative - Green Bay, WI

UnitedHealth Group


Location:
Green Bay, WI
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
737989
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Job Details

737989 Senior Customer Service Representative Green Bay WI

Senior Customer Service Representative - Green Bay, WI (737989)

Position Description

 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
 
Primary Responsibilities:
  • Answer approximately 15 inbound calls per day from members who call in seeking technical support
  • Make approximately 20 outbound calls a day responding to member inquiries for technical support
  • Complete troubleshooting steps to resolve member concern while documenting steps of resolution
Required Qualifications:
  • High School Diploma / GED
  • 1+ years of Customer Service experience analyzing and solving customer problems
  • Ability to work 10:30 am to 7:00 pm Central time, Monday through Friday
Preferred Qualifications:
  • 1+ years of prior experience in an office setting, call center setting, or phone support role
  • Scale, Tablet, and Bluetooth troubleshooting experience
  • Familiarity with a computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Familiarity with Microsoft PowerPoint (ability to create and send presentations)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Customer Care Representative; Green Bay, WI; Call Center; outbound calls, inbound calls, Customer Service, Admin Call Services, Optum Operations

Job Details

  • Contest Number737989
  • Job TitleSenior Customer Service Representative - Green Bay, WI
  • Job FamilyCustomer Services
  • Business SegmentOptum Operations

Job Location Information

  • Green Bay, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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