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Senior Customer Service Representative - Unlicensed - Allentown, PA; Horsham, PA; and Reno, NV

UnitedHealth Group


Location:
Allentown, PA
Date:
12/08/2017
2017-12-082018-01-06
Job Code:
743658
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Job Details

743658 Senior Customer Service Representative Unlicensed Allentown PA Horsham PA and Reno NV

Senior Customer Service Representative - Unlicensed - Allentown, PA; Horsham, PA; and Reno, NV (743658)

Position Description

Position Description:
 
 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
 
Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with "SCA" must support a Government Service Contract Act (SCA) Agreement.
 
Primary Responsibilities:
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:
    • Benefit and Eligibility information
    • Billing and Payment issues
    • Customer material requests
    • Physician assignments
    • Authorization for treatment
    • Explanation of Benefits (EOB)
  • Excellent communication skills coupled with the capability to multi-task through several different automation systems is required for the candidate to be successful in the role
  • Limited work experience
  • Works on simple tasks using established procedures
  • Depends on others for guidance
  • Work is typically reviewed by others
Required Qualifications:
  • High School Diploma / GED or 10+ years of equivalent working experience
  • 1+ years of customer service experience analyzing and solving customer problems, or 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Soft Skills:
  • Ability to navigate a computer while on the phone
  • Ability to remain focused and productive each day though tasks may be repetitive
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Keywords: Customer Service sales, Horsham, PA, Allentown, PA, Reno, NV, customer service, UnitedHealth Group, UnitedHealthcare

Job Details

  • Contest Number743658
  • Job TitleSenior Customer Service Representative - Unlicensed - Allentown, PA; Horsham, PA; and Reno, NV
  • Job FamilyCustomer Services
  • Business SegmentOptum Operations

Job Location Information

  • Allentown, PA
    United States
    North America
  • Other LocationsHorsham, PA
    Reno, NV

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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