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Senior Digital Media Instructional Designer


Roseland, NJ
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Job Details

Position Title: Senior Digital Media Instructional Designer
Job Code: 450438
Job Location: New Jersey-Roseland

Opportunity Awaits! 

Do you have a passion for creating innovative learning solutions that engage, challenge, and elevate the performance of seasoned sales professionals in a complex and competitive marketplace? Are you ready to challenge yourself to lead and be part of a sales training team whose passion is for driving high performance by creating the “next generation of sales excellence”! If you are ready to press beyond the status quo, then this may be the opportunity for you!

Our Distribution Sales Training team is seeking a high caliber Senior Digital Multimedia Design Specialist to design, develop and deliver Prudential’s Group Insurance (GI) business sales training learning solutions.

As a member of the Distribution Sales Training Organization, you will play a key role in delivering on our strategic mission to equip sales and account management talent with deep business acumen, professional skills, multi-media tools, and mobile learning solutions to achieve business objectives and deliver valued solutions to our customers and producers.

Who are we?

The Distribution Learning and Development team has recently embarked on creating the “next generation of learning” with the release of a new LMS system with innovative new media solutions, video curriculum capabilities, and video coaching.

We’re expanding our core curriculum, creating a new multi-year advanced professional development program to elevate talent throughout the sales organization, and championing new and creative solutions via our full video production studio and editing media center – and that’s just the beginning!

What part will you play?

You are responsible for designing and developing training solutions that meet the learning requirements of multiple audiences (e.g., Sales, Account Management, Sales Support, Sales Management).  The Senior Digital Multimedia Design Specialist manages all aspects of the learning and development process inclusive of curriculum development, needs analysis, ingest, design, development, and outcome assessment and will consult with subject matter experts on the design and development of classroom and media-based training.  Content will be implemented through various mediums, including eLearning, web streaming, podcasts, video, webinars and instructor-led classes.  Delivery vehicles include Android and iOS mobile devices.

Key Responsibilities:

  • Design, develop and author highly effective, results driven curriculum to support the learning and development needs of internal and external clients; ability to develop compelling multimedia output.
  • Engage/collaborate with appropriate stakeholders and SMEs to determine appropriate training content (e.g., products, processes, tools, skills needed)
  • Determine appropriate delivery approaches and methodologies (e.g., ILT, VLT, eLearning, WBT, video, infographics) and outline device specific usage capabilities and recommendations.
  • Leverage highly developed technical skills in video production and creative development to build engaging video, impactful infographics, powerful eLearning solutions, podcasts, classroom, and webinar training content.
  • Work independently to meet deadlines while coordinating with and soliciting input on materials from subject matter experts; develop relationships and work with the subject matter experts to validate course design and content.
  • Use assessment tools & solicited feedback to provide recommendations for updating & improving content, delivery methods& overall training program effectiveness.
  • Utilize project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and escalate to senior management as necessary
  • Obtain stakeholder and SME approval/sign-off of training materials (following review cycles), and make needed revisions based on stakeholder feedback.
  • Research, benchmark and propose curriculum to meet current and future business needs of a sales-driven culture and work environment.
  • Ability to effectively utilize various media and technologies for learning solution delivery, storage, and access, (i.e., SumTotal Learning Management System), external vendor virtual delivery solutions, (i.e., WebEx, Skype, etc.). Ability to facilitate, co-facilitate, as well as provide coaching to SME facilitators on best practices for delivery using various media.
  • Accountable for sustaining high level of acumen across the organization’s core product portfolio, distribution and sales processes, and value proposition; stay informed on industry trends, techniques of industry competitors, and on new and emerging practices and technology to drive innovative learning solutions and maintain an effective learning curriculum.
  • Design, develop, and facilitate an instructional design curriculum for cross-training internal Learning and Development team members to expand their instruction design skills.

  • 5 years of hands-on instructional design and content/training development for multiple media (within the insurance/financial services industry and/or within a sales learning and development function, a plus).
  • High proficiency in both a Windows 7 and MacOS environment, and command of common authoring tools and course development methodologies.         (Articulate Storyline, Adobe Captivate, Adobe Creative Cloud, Techsmith Snagit, WebEx NRF player)
  • Advanced ability to develop multimedia output (e.g., Adobe Premiere Pro, Adobe After Effects, Adobe Audition, Adobe Photoshop, Adobe Illustrator) and expand use of these technologies.
  • Capable of operating in a studio and mobile video production environment (i.e., green screen shooting, on-location shooting, teleprompter operations, talent prep.) Set up and tear down. Ability to lift and maneuver typical production environment equipment.
  • Design/development experience for web (HTML5, CSS3, and JavaScript), CMS, mobile devices, a plus.
  • Ability to communicate and execute clear, consistent and applicable learning experiences aligned to organizational goals. Excellent project management skills.
  • Attention to detail and follow-through critical.
  • Excellent oral communication, presentation, writing (preferably versed in AP Style or Microsoft Manual of Style) and editing skills.
  • Strong interpersonal skills; ability to influence laterally and vertically.
  • Ability to work collaboratively with colleagues and peers to deliver business results.
  • Solid problem-solving and critical thinking skills.
  • Ability to effectively manage multiple projects/cases simultaneously and juggle multiple (and potentially conflicting) priorities.
  • Highly proficient in use of MS Office (Word, Excel, PowerPoint, Outlook), experience with Office 365, One Drive for Business, One Drive Web Portal, OneNote, and Visio, a plus.
  • 3 years of experience leading large, complex (sales training, a plus) learning and development instructional design projects and/or curriculum develop projects, a plus
  • Bachelor’s degree required, Master’s degree a plus

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Insurance
Schedule: Full-time
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