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Senior Director, Business Operations/Chief of Staff, Strategy and Commercial Operations


New York, NY
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Job Details

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.

**Role Summary**

Strategy and Commercial Operations (StratCO) consist of the following six groups that provide a number of critical business functions and services ranging from supporting Pfizer's corporate strategic planning to delivering commercial operations:

+ **Business Analytics:** Drives high-quality decisions through innovative business development, pipeline and commercial analytics.

+ **Digital Innovation:** Co-creates, builds and delivers digital innovation.

+ **Corporate Strategy:** Delivers the corporate strategic plan and accelerates innovation.

+ **Commercial Operations:** Delivers flawless and fit-for-purpose pan-BU commercial services, enabling excellence in external customer experience.

+ **Consulting & Execution:** Delivers sustainable strategic and operational solutions for Pfizer's toughest challenges.

+ **PHI** is comprised of business-facing, geography-facing and Center of Excellence teams focused on global pricing, real-world data and analytics, patient-centered outcomes assessment, global economics and health system innovation.

The Senior Director, Business Operations/Chief of Staff, Strategy and Commercial Operations (StratCO) will operate as a senior level operations and strategic liaison on a variety of StratCO's strategic initiatives, on-going internal and external deliverables, and special projects. This role will work closely with the EVP, the StratCO leadership team, and other Pfizer Business Units/Divisions and senior leaders. This role will support the EVP and the StratCO leadership team by ensuring the critical activities, initiatives, and day-to-day operations of the EVP office overall are fully aligned and progressing.. Other projects and deliverables will vary.

**Role Responsibilities**

+ Provide day-to-day operational support to the Executive Vice President (EVP) and the StratCO leadership team to enhance goal clarity, engagement, and organizational efficiency.

+ Ensure proactive planning and prioritization and alignment of activities and key messages between the EVP, StratCO Leadership team, ELT, and other Pfizer leaders.

+ Drive robust communication with the StratCO Leadership Team, BU leadership teams, ELT, and Pfizer enabling function leaders as well as external contacts.

+ Lead and or support StratCO and Pfizer Corporate initiatives, as appropriate.

+ Partner with Worldwide Communications group to support planning and management of communications needs of the EVP.

+ Coordinate internal and external meetings on behalf of the EVP office, including planning with critical BU and enabling function stakeholders and content providers to ensure clarity of scope and objectives.

+ Coordinate the compilation and/or creation of appropriate briefing materials, including the development of the EVP presentations; and coordinate and partner with Worldwide Communications to prepare for the EVP engagements and sponsored events (e.g., External speaking engagements, Town Halls), as needed.

+ Drive day-to-day operational support for the EVP's key interactions, meetings, presentations, etc.; and manages and oversee end-to-end planning of LT meetings.

+ Plan and facilitate leadership team meetings.

+ Anticipate and address key issues and opportunities across StratCO, ensure requests for action and information from internal and external stakeholders are delivered in a timely, coordinated manner; effectively handle correspondence and communications of routine and complex matters.

+ Manage and track commitments made by the EVP; execute follow-up activities as appropriate and ensure StratCO Leadership Team and staff implementation; summarize content of incoming materials, as requested.

+ Lead and/or support the compilation of strategic documents and presentations (e.g., Operating Plan, financial analyst briefings, etc.) in collaboration with other business partners.

+ Play a key role in the development of the StratCO Operating Plan and Goals by working with key business partners to drive an effective and efficient process for the EVP.

+ Support a culture of excellence; instill a culture of accountability by setting clear expectations, measuring results, and rewarding the right behaviors; ensure adherence to all compliance guidelines, policies and procedures.

+ Develop partnerships with key colleagues in other functional areas ensuring ongoing alignment of goals and strategies and increased efficiency; help navigate broader StratCO and Pfizer organization to quickly connect colleagues to appropriate individuals or resources, as needed.

+ Coordinate with Finance to provide information to the StratCO Leadership Team for individual finance performance monthly discussion.

+ Deliver StratCO rollup budget to the EVP quarterly; ensure controllable issues are addressed and solutions provided.

+ Coordinate quarterly budget performance discussions and reallocation of funds as required across StratCO Leadership Team.

+ Drive alignment and coordination of efforts across StratCO including the identification and implementation of best practices.


+ Bachelor's degree required. An advanced degree is strongly preferred.

+ Twelve plus years of relevant experience advising or consulting senior leaders in a business or operational role (financial, marketing, policy, legal, etc.) and knowledge of healthcare, or the pharmaceutical industry is strongly preferred.

+ Proven ability in managing day-to-day Planning and Operational activities; well-organized, creative, independent, self-motivated individual with exceptional presentation, written, and oral communication skills with internal and external senior executive stakeholders.

+ Strategic thinker; strong analytical and business skills required.

+ Demonstrated Pfizer business acumen; strong project management skills, the ability to handle multiple tasks simultaneously; the ability to respond to tight timelines; as well as, the capability to interact with all levels of the organization in a professional and discrete manner.

+ Demonstrated ability to lead/influence people and teams without formal direct authority; manage a consensus at various levels and cultivate strategic internal relationships across a highly matrixed organization

+ Proven ability to devise and manage metrics/scorecards to measure effectiveness and productivity; strong analytic skills to assess information, draw conclusions, and recommend improvements, including the ability to build qualitative and quantitative arguments.

+ Ability to synthesize in-depth matters and support the review and execution of work.

+ Proven ability to develop a range of creative solutions to business challenges.

+ Organized and detail-oriented with the ability to handle multiple priorities simultaneously.

+ Some knowledge of Pharmaceutical products and legal regulations helpful.

+ Executive level experience and exposure a plus.

+ Ideal candidate should have a passion for strategy, operational excellence, analytics, global pricing and economics, and health system innovation.


Travel will vary but can be up to 15% of time

Ability to work to support a global leader with a demanding schedule is required

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**Other Job Details:**

+ **Last Date to Apply for Job: 1/31/2018**

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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