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Senior Director, Design (SamsClub.com)

Walmart


Location:
San Bruno, CA 94066
Date:
02/01/2018
2018-02-012018-03-04
Walmart
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Job Details

872007BRReq ID:872007BRCompany Summary:Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Senior Director, Design (SamsClub.com)Position Summary:.City:SAN BRUNOState:CAPosition Description:The Senior Director of Design, User Experience and Research for Sams Club will help lead the transformation of the experience for a $57 billion retail business. This leader will establish and drive the overall strategy for design and execution of our omnichannel experiences, spanning both ecommerce and brick and mortar retail clubs. This is a senior-level role with significant responsibility, creativity, technical expertise, and business sense required.



Responsibilities:

Inspire the creation of experiences grounded in effective design that results in measurable business goals

Recruit and develop extraordinary talent, by coaching, managing and mentoring a team of 15-20 designers, content managers, and researchers

Provide overall direction for interaction and service design

Establish and communicate effective design processes through a strong understanding of user-centered design techniques coupled with practical experience in how a design team should collaborate cross-functionally for maximum effectiveness delivering solutions.

Serve as the voice of our members alongside product management and technology teams

Lead strong teams through rapidly evolving, complex demands, including multiple projects with dependencies on other internal teams

Apply and further develop your experience in developing new approaches to design based on industry best practices, including agile and lean product development methodologies

Drive multi-channel user experience strategy and innovation with successful delivery of product roadmaps

Gain strategic alignment within and across the organization

Manage and approve prototypes, specification documentation and style guides



#LI-KA1Minimum Qualifications: Bachelor's Degree in Human Computer Interaction (HCI), Psychology, Information Science, Design, Communications, English, Writing, or related field and 7 years user experience design or related field OR 11 years experience in user experience design or related field.

6 + years of supervisory experience

Passion for growing teams with a culture of learning, experimentation, and funAdditional Preferred Qualifications: Demonstrated success infusing design thinking into the culture of an organization, demonstrated by leadership in a culture of customer-driven innovation

8 years experience in software design or related field

6 years experience in eCommerce or related field

Experience in effectively working with cross-functional senior leadership

2 years experience developing user experience solutions with agile methodologyCategory:User Experience and Design (UX/UI) Division:SamsClub.comDivision Summary:With more than 600 Sams Club locations, we offer over 47 million customers more of what they love for less. Our web-based platform is a big part of that growth. The SamsClub.com team is focused on creating the in-club experience online. That is a big job! Were solution seekers and innovators inspired by a commitment to provide small businesses and members increased access and greater value. The work is challenging and incredibly rewarding.Employment Type:Full TimeRequisition Template:eCommerce Department Summary:The UX Design team is creating user experiences for customers who shop online on our sites from their desktops and mobile devices. Its all about the user experience from ideation, exploring experience design concepts, to prototyping and testing. Our UX/UI experts include strategists, researchers, architects and designers who build best-in-class site experiences and apps. Its incredibly exciting and rewarding to see products in our users hands.
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