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Senior Director Digital Strategist

Cox Automotive


Location:
Atlanta, GA
Date:
12/14/2017
2017-12-142018-01-13
Job Code:
1719368
Cox Automotive
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Job Details

Company Cox Automotive
Title: Senior Director Digital Strategist
JobID: 1719368
Category: Sales
Industry: Cox Automotive
Job Type: Full-time

Description

This position will be responsible for the NE Division in the Digital Strategist organization as well as serve as the site leader in Burlington, Vermont. 


The Sr. Director, Digital Strategists is responsible for building, developing and managing a high performing team of Digital Strategists . The Digital Strategist team provides  exceptional client service and expertise across multiple domains of digital marketing in partnership with the Media and/or EDP sales organization, to support  the  client’s overall media strategy.  The Sr.  Director will be expected to  partner with key stakeholders across CAI to influence change. 
This includes ensuring proper account/relationship management, risk management, contract management, project management, performance and delivery of products and services under each program and serveing as a point of escalation.  This position is a model leader to the directly reporting team including mentoring and development coaching as well as indirectly across functional teams providing overarching vision. The Director of Digital Strategists works directly with Client Services, Product, Engineering, Finance, Legal, and Sales teams in order to create alignment around our largest install base.
This position requires considerable skills in operational design, client experience and execution. Additionally the position requires strong skills in relationship management specifically applied to digital marketing for the automotive industry.  The successful candidate will be a highly experienced operational leader that in partnership with the sales team will understand and apply account management to dealers across the nation. 
The Sr. Director is responsible for assisting with the creation and ensuring adherence to expense budget as well as supporting revenue retention objectives. 
In additional to the responsibilities above, this position will serve as the site leader in Burlington VT. The incumbent will provide on site leadership to all Digital Strategists, provide in person presence with cross functional leaders,  and model the culture of excellent client service in the Burlington office. This leader will have the authority to fill in as the delegate of leader of client performance and will advise and make businesss decisions that are needed on a real time basis. 


Client and portfolio retention:  

  • Responsible for partnering with sales to ensure the  entire team’s retention and product growth within their portfolio of clients to ensure maximum customer value and satisfaction. This will include building strong relationships with the clients and sales. Additionally this leader will execute workflows and engagement models to ensure client satisfaction. Leader will respond to client escalations, ensure quality of the digital marketers consultation with client, identification and resolution of weaknesses in existing customer relationship management procedures
  • Assist in the creation and communicate of all pertinent program metrics regularly to internal stakeholders and clients
  • Attend client service review meetings to review performance reports, as well as service improvement and revenue opportunities
  • Develop deep relationships with key contacts internally across the organization and exeternally with  dealerships within the portfolio to ensure client retention and growth

Performance Management: 

  • Provide guidance, leadership, and feedback to help the teams deliver the highest quality projects and services to the Dealer.com client base
  • Provide on site leadership to all Digital Strategists, provides in person presence for key meetings or working sessions with cross-functional leaders,  role modeling the culture of excellent client service. Fill in as the delegate leader to make decisions on behalf of the leader
  • In partnership with the client experience director will bring forward opportunities and in some cases help to create standard processes and ensure consistent delivery and adherence with respect to call handling, case handling, client and sales engagement 
  • Ensure regularly coaching and feedback is happening with teams and coordinate assignment of new projects and alignment with internal departments
  • Create and perform capacity planning to determine if and when additional program staff is needed
  • Manage the performance and development of roles assigned to the program to ensure successful execution against internal and client facing goals; hold staff accountable for workday, workload, job implementation/execution and professional conduct

Process Improvement/Measurement:

  • Drive continuous improvements in the Digital Strategist team through analysis of program performance data
  • Capture, manage, and communicate project risks and opportunities
  • Quantify and qualify the costs and benefits of the program to ensure sustained profitability
  • Identify and propose process improvements, resource capacity planning, and product packaging and pricing
  • Coordinate cross-functional efforts within the organization to ensure accurate communication, documentation, and process efficiency in support of the program
  • Build relationships with partners to assist with proactive process improvements and service


Qualifications

  • 12 + years of relevant operations and service work experience
  • 7+ years managing managers
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office, especially Excel (certification a plus) and PowerPoint
  • Risk/Opportunity Management:  Must have the ability to identify risks and opportunities from multiple perspectives (revenue, review legal client contractual agreements, and client relationship)
  • Strong interpersonal skills
  • Travel:  Ability to travel to various partner locations and some weekend work required based on demand


Education Required:   
Bachelor’s Degree in Marketing, Business, Communications, IT or other related field required 

Preferred Qualifications: 

  • 8+ years  Digital Marketing experience specifically applied in the automotive industry preferred
  • Previous automotive, media or media sales / support experience
  • Detailed understanding of web application development and internet technologies as it applies to Digital Marketing
  • Working knowledge of Internet applications and protocols (web browsers, email, http, ftp).  Knowledge of web display languages (html, CSS) . In depth understanding of search engines and bid management tools.  Knowledge of development techniques and databases desired but not required (asp, xml, JavaScript, php, esl, SQL)


Organization: Cox Automotive

Primary Location: US-GA-Atlanta-3003 Summit Blvd

Employee Status: Regular

Job Level: Executive

Shift: Day Job

Travel: Yes, 25 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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