Senior Director Emergency Management - Global Security
JobTitle: Senior Director Emergency Management - Global Security
The Senior Director of Emergency Management oversees teams responsible for 1) Emergency Preparedness and Planning 2) 24 Hour Emergency Operations Center including Security Operations within the EOC and 3) Disaster Response and Recovery. This role develops and implements strategies focused on the Emergency Management Department’s three priorities: associates, operations and customers/communities. The Emergency Management Department oversees plan development (i.e. crisis management and disaster recovery) for business units, provides a platform for crisis management education programs, and mitigates the impacts of business disruptions on a daily basis.
The successful candidate must possess and lead the team with a mindset driven by global appreciation of digital technologies and social media. Our business expects data and fact-based reasoning for emergency actions and the ability to clearly and succinctly communicate at all levels of the company.
Responsibilities within each Emergency Management team include:
The Emergency Planning and Preparedness team is responsible for developing emergency preparedness education and training, coordinating exercises, executing preparedness campaigns, coordinating with Company departments and Business Units, and establishing and maintaining public private partnerships. The team also provides continuous support to the Emergency Management Department by assisting the Emergency Operations Center (EOC) on a day to day basis as well as in the time of escalated activation.
The 24-hour Emergency Operations Center (EOC) provides monitoring and tracking of global business disruptions as well as orchestration/coordination of corporate business units (e.g. Public Relations, Human Resources, Asset Protection, Global Security, Operations, etc.). In times of disaster and other crises that impact, or could potentially impact, Walmart associates, operations, or communities, the EOC becomes the central point of operation for responding to and recovering from the events. Associates representing Emergency Support Functions (ESF’s) co-locate in the EOC to improve collaboration and communication in order to allow for quicker decision-making relative to disaster response and recovery. Security-related responsibilities include travel security and the ability to quickly communicate with Walmart travelers to forewarn of impending disruptions or to check on their safety post disruptive events. The EOC provides briefings during a disaster and email remarks that discuss immediate past and potential business disruptions with a broad audience of corporate departments.
The Disaster Response and Recovery team is directed to coordinate immediate emergency support response to include initial engagement and project management of 3rd party professional restoration vendors and salvage liquidation brokers/buyers. This team will also, (when appropriate), manage permanent recovery initiatives to return impacted facilities to pre-loss operational status. This is accomplished through 24/7 response to emergency notifications, onsite support when needed, providing emergency communications for disaster recovery field operations, supporting the claims process and coordinating salvage opportunities. This team not only handles the intricacies of response, but also communicates situational status to appropriate senior management. In addition, this team leads efforts at mitigating potential impacts to Walmart Stores, Inc. facilities through forward leaning posture towards deployment of protective resources in advance of forecasted disruptive impacts (i.e. Tiger Dams and other flood control measures).
- 4 years of supervisory experience.
- Bachelor's degree in Emergency Management, Social Sciences, Earth Sciences, Government, Communications, Business, or related field and 6 years experience in emergency management or related field.
Additional Preferred Qualifications
- 4 years emergency operations experience.
- Certified Business Continuity Professional.
- Certified Emergency Manager.
What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Today, nearly 260 million customers visit our more than 11,500 stores under 72 banners in 28 countries and e-commerce sites in 11 countries each week. With fiscal year 2016 revenue of $482.1 billion, Walmart employs 2.3 million associates worldwide – 1.5 million in the U.S. alone. It’s all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.