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Senior Director, Mobile Product Management - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
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Job Details

747652 Senior Director Mobile Product Management Eden Prairie MN

Senior Director, Mobile Product Management - Eden Prairie, MN (747652)

Position Description

Optum is the industry leader delivering health services dedicated to one goal: making the health system work better for everyone. For those who need care, provide care and pay for care, we deliver integrated, intelligent solutions designed to modernize the health system and improve the health of individuals and populations.


We are investing significantly in new capabilities to design, develop and deliver better solutions, especially those for consumers.  We are seeking people with proven experience conceptualizing, defining and delivering consumer - facing solutions [services as products] delivered via digital means [web, mobile, social, email, new technologies]. 


This position will lead the development of new, as well as drive and enhance existing capabilities for native mobile apps and experiences.  Acts as a mediator between the consumers / patients / members, business leaders and the technical teams  -  communicating consumer needs and translating those needs into new product features for the team to design.  Partner with business (P&L) leaders to define / design industry leading consumer - facing mobile - app solutions, and ensure alignment with business and product plans (e.g., capital / funding commitments, revenue commitments, capabilities, functional impacts, cross functional roles), Lead efforts to fulfill defined mobile - app solutions, ensuring mobile - apps follow the digital vision and strategy of Optum’s omni - channel experience.


Oversee the development of new mobile - apps, from inception to launch.  Post - launch, management of ongoing incremental improvements based on various performance factors and continued feature needs.


Primary Responsibilities:

  • Accountable for successful creation delivery and optimization of digital mobile - app solutions in support of strategic business initiatives with focus on high quality and value
    • Collaborate with applicable stakeholders to obtain appropriate market information / data and define consumer and business needs
    • Partner with appropriate teams to coordinate solution research activities (secondary and primary)
    • Drive prototype development and user testing
    • Partner with technology teams on the creation of requirements and user stories
    • Participate in agile process to ensure business vision is being accurately implemented and meet market expectations
    • Ensure solutions are delivered on time and on budget, including identifying and resolving risks and issues
    • Use data, including KPIs, market research, and testing methods, to identify ways to conceptualize and advance the mobile app offerings
  • Develop and garner support for multi - year roadmaps (product, infrastructure, strategic partnerships, data, processes, etc) that maximize opportunities to drive the business through advancing  the consumer experience
  • Lead teams in strategic definition, scoping, design, development, debugging, documenting and testing of mobile solutions and associated systems in support of Optum’s mobile app experiences
  • Lead and direct third - party partnerships and relationships with vendors for mobile apps and associated technologies
  • Collaborate with applicable stakeholders to obtain input and buy - in for mobile - app strategies (e.g., Marketing, Sales, Shared Services, Operations)
  • Develop various communication elements to socialize / explain / educate projects and statuses to facilitate decision making with the business pillars and other partners
  • Provide thought leadership and strategic input to innovate and deliver mobile - apps based on market research, focus groups and usability studies
  • Coach business partners through needs assessment processes, and synthesize findings into concise opportunity statements, roadmaps and cost / benefit business impact plans around mobile - apps
  • Subscribe to Optum Product Methodology, agile development processes and business processes, providing input to further advance the organization’s discipline and evangelize across the team(s) while ensuring that fulfillment of mobile - apps meet defined customer needs
  • Lead mobile planning and strategic roadmap activities across highly - matrixed organization
  • Partner with stakeholders on creation of value story / business case and participate in capital funding process
  • Define and ensure consumer and performance measures are appropriately in place and utilized to derive insights / advance the mobile product roadmap
  • Manage team of mobile product professionals with various roles / levels, and lead cross - functional teams where direct management responsibility is through another leadership structure
  • Utilize influencing skills to build a collaborative culture and foster relationships with both internal and external strategic partners with focus on innovation, growth and continuous improvement
  • Partner with Digital Marketing Participate in design of product collateral and Marketing campaigns
  • Provide sales support including participation in customer meetings and product demonstrations
  • Have an understanding of how user - experience (UX) and content strategy need to come together for an optimal experience
  • Research and educate self and Experience Design team on new consumer behavior trends,  technologies and development tools…constantly keeping up - to - date on mobile trends and best practices
  • Oversee governance and analytics to validate a quality mobile - apps



Required Qualifications:

  • Bachelor’s Degree
  • 5 years of leading mobile product teams
  • 10 years experience in digital program and / or digital product management (combination of web and mobile)
  • 5 years of experience in personnel management
  • 5 years leading multidisciplinary teams in a large, cross - functional, matrixed environment
  • Significant experience with iOS and Android mobile platforms, processes and limitations
  • Experience with development teams utilizing mobile development frameworks as well as native mobile development and an informed point - of - view on pros / cons of differing development methodologies
  • Experienced in agile software development processes and tools
  • Experience using data and metrics to justify requirements, build business cases and measure digital product performance against goals and toward continuous improvement
  • Solid understanding of responsive web and native mobile - apps development, from feature identification to layout to software / platform constraints
  • Web / Interactive and mobile analytics experience
  • Robust understanding of content management, strategy through execution 
  • Personalization experience (one - to - many and one - to - one)
  • Demonstrated ability to build a collaborative culture and relationships across the organization and with external strategic and distribution partners
  • Demonstrated ability to operate at a strategic level working closely with the business unit leads    
  • Demonstrated ability to translate professional expertise and business goals into strong results delivering high - quality products and services in a systematic, integrated fashion; working closely with the business partners in the distribution and product management groups
  • Demonstrated change management experience, helping an organization understand and adopt new ideas and new ways of operating
  • Strong problem solving skills that enable quick identification and efficient resolution of issues
  • Proven ability to leverage resources across disparate functions in multiple geographic locations
  • Ability to work effectively individually and as part of a diverse team and demonstrate a track record of meeting rapid - pace, demanding, sophisticated client needs
  • Collaborate effectively within a large dynamic organization, across multiple stakeholders
  • Able to think effectively at the conceptual and strategic level and skilled in planning and executing complex strategies
  • Exceptional communication and presentation skills
  • Proven ability to work effectively with mid to top level internal and external stakeholders
  • Strong relationship and interpersonal skills
  • Strong influencing and negotiating skills
  • Excellent written and verbal communication skills
  • Consultative and collaborative style
  • Demonstrated ability to synthesize, prioritize and drive digital strategic recommendations to execution

Preferred Qualifications

  • Bachelor’s Degree in a field that represents critical thinking, complex - problem - solving and integrative - disciplines
  • Experience in other interactive and digital industries where consumer experience is a key business driver of the a department, division or organization - wide (e - commerce,online - banking,web - based journalism,online education,etc.)
  • Experience with managing small (4 - 6) and large teams (10+)
  • Managing a mix of diverse digital roles including digital product managers, user - experience roles, project managers, business analysts and content production roles 
  • Experience in defining, developing and maintaining platform - level scaled digital product solutions with diverse set of stakeholders and competing priorities between common - capabilities and specific internal - partner needs
  • Health care industry experience: provider, payer, medical device, pharmaceutical, or other health services
  • Certifications in digital product management, agile methodologies, digital execution and digital strategy

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.





Job Details

  • Contest Number747652
  • Job TitleSenior Director, Mobile Product Management - Eden Prairie, MN
  • Job FamilyProduct
  • Business SegmentOptum Consumer Solutions Group

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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