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Senior Healthcare Service Coordinator - Maryland Heights, MO

UnitedHealth Group


Location:
Maryland Heights, MO
Date:
01/19/2018
2018-01-192018-02-17
Job Code:
745229
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Job Details

745229 Senior Healthcare Service Coordinator Maryland Heights MO

Senior Healthcare Service Coordinator - Maryland Heights, MO (745229)

Position Description

Position Description: 
 
 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
 
Senior Healthcare Services Coordinators identify, qualify and engage our members into the most appropriate health and wellness programs to meet each member’s needs. 
 
Primary Responsibilities:
  • Effectively engages over the phone via both inbound and outbound, members that either qualify for our programs, or are interested in learning more about the offering.
  • Provides quality, consumer focused customer services.
  • Accurately documents consumer interaction and appropriately follow all processes and procedures.
  • Stay abreast of all customer specific details, to ensure high quality customer service.
Required Qualifications:
  • High School Diploma / GED
  • 2+ years in a customer service environment - proven customer service skills and experience
  • Must be able to work 10:30 AM - 7:30 PM Monday - Friday 
Preferred Qualifications:
  • Call center experience (preferably sales and customer service)
  • Bachelor's Degree of Arts or Sciences (or higher)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Keywords: Senior Healthcare Service Coordinator, Maryland Heights, MO, customer service, call center

Job Details

  • Contest Number745229
  • Job TitleSenior Healthcare Service Coordinator - Maryland Heights, MO
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptum Operations

Job Location Information

  • Maryland Heights, MO
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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