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Human Resources Specialist - Mobility & Records

Downers Grove, IL
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Job Details

Careers Center - Human Resources Specialist - Mobility & Records

Human Resources Specialist - Mobility & Records

US-IL-Downers Grove
System ID
Human Resources
Relocation Type
Employment Status

Unit Description

Sodexo has an exciting Senior HR Support Specialist with our Corporate HR group.  This position will be based out of our office in our Downers Grove, IL office. 


The Sr. HR Specialist will be responsible for:  

  • Identifying and addressing HR related questions, issues, and concerns from internal Sodexo customers.
  • Diagnosing root HR issues and determine when and how to escalate with various HR functions
  • Ability to communicate proper policy and procedures to employees in a timely and efficient manner
  • Staying current with Sodexo HR changes in policy and procedure
  • Providing recommendations for enhancing HR content and processes
  • Filing of physical documents for employees

The preferred candidate will have the following background/skillset

  • 1-3 years directly Human Resources related experience preferred 
  • Advanced PC skills in MS Office, including Word, Excel, Powerpoint, Report Writing, Visio
  • Ability to work under limited supervision from Manager.  This position has full HR responsibility to provide direction and escalate customers to the appropriate level as necessary. 
  • Decision making skills are critical.
  • Knowledge of immigration requirements, Visa process, and employee relocation a plus
  • Must possess strong attention to detail with a high degree of accuracy
  • Strong knowledge of federal, state and local labor and employment laws

Position Summary

Coordinates and provides support within the PeopleCenter for Mobility & Records.  Identifies and addresses human resource related requests, issues, and concerns from internal Sodexo customers (also from external new hires for M&R).  Diagnoses HR issues and resolves or escalates within appropriate functional areas. Performs exemplary customer service and assistance to employees, leaders and as well to partners outside of the PeopleCenter (ie., Segment HRBPs, Employee Relations Services, Talent Acquisition Group, Compensation, Benefits, Labor Relations). 


Responsibilities include knowledge of phone and case management system, knowledge base portal, benefits, company policy manual and working knowledge of Ingenium, ADP, eTIME, EDW, payroll, PTO, ER-related areas, iCIMS and other enterprise systems.  Demonstrated proficiency with customer service  function; consistently meets or exceeds all performance standards and case management targets.  Ability to independently analyze complex situations.  

Qualifications & Requirements

Basic Education Requirement - Associate's Degree 

Basic Functional Experience - 1 year professional exp. in HR or customer service 


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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