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Senior Information Manager, Clinical Trials


Groton, CT
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Job Details

Provide subject matter expertise in the areas of technology and process being utilized within the strategic partnership model as they relate to Clinical Trial Management Systems (i.e. CTMS, RDM). Responsible for identifying and supporting strategic initiatives within COE-CTS to enhance operational efficiencies using systems and system enabled processes.. The Senior Information manager will collaborate with other Subject Matter Experts within COE, Preferred Partners, and other external vendors as appropriate.

+ The Senior Information Manager (SIM) is able to bridge gaps between Pfizer and vendor systems for technical and process related troubleshooting and has the ability to easily transition from project to project as needed while maintaining connections to other external groups. The SIM works across vendor systems, applications and processes.

+ Provide support, escalation and champion decisions for operational services to our external providers as applicable. Helps develop, maintain and improve processes associated with the Clinical System's platform and operations support.

+ The SIM will also partner with the Information Management teams regarding the Clinical Aggregation layer; ensuring Clinical systems/processes are consistent with the needs of the CAL.

+ The SIM will support and maintain all business related enterprise level activities regarding Pfizer's use of the Clinical Systems platform and provide subject matter expertise and/or escalation support and guidance to CRDC, DJ and the Vendors.

+ This is a vital role leading towards the ultimate objective of data quality and consistency across programs and systems. The IM creates, maintains and assumes accountability for a culture of high customer service using tools to facilitate communication, transparency of operations, clarity of workload balance, and alignment on priorities. The IM maintains multifunctional collaborations leveraging their expertise and overall business understanding to lead the strategic efforts in maintenance as well as continuous improvement.



+ Provide expertise in technology and process being utilized within the strategic partnership.

+ Demonstrate the ability to follow information flow between vendor and Pfizer systems.

+ Actively identify and bridge gaps between Pfizer and Partner systems for technical and process related issue management.

+ Easily transition from project to project as needed while maintaining connections to the innovative team and other external groups to Development Operations.

+ Work across Partner systems, applications and processes.Interact with and support CRDC and Japan as it related to eClinical suite

+ Collaborate with business process owners and information technology, as appropriate, to support potential changes or improvements related to systems and processes.

+ Manage queries from the organization related to technology and processes.

+ Able to resolve conflicts, influence and communicate with key stakeholders and user groups.

+ Support rapid response, audit and inspection needs.

+ Work proactively with Training representatives to develop training strategy including recommending curricula assignments, materials development and communications required to support the roll out of revised processes.

Process and Standards

+ Interface with CDQ organization, Business Process Owner Network and other COE colleagues to further standardize and optimize Pfizer's processes and practices

+ Actively identify continuous improvement opportunities to enhance operational efficiencies through process and metrics analysis

+ Participate and lead efforts to develop processes, standards and training as they relate to the technology-enabled clinical trial processes

+ Promote the use of consistent, efficient, and quality processes to meet timelines and deliverables

Customer Outreach

+ Plan and execute communication plans & methods for engaging customer populations (e.g., newsletters, websites, user groups) in coordination with the IM Communication group.

+ Interface with customers on solutions, requirements, continuous improvement, deployment change management, user groups and workshops, etc.

+ Understand customers and stakeholders and ensure they are satisfied with support services and Systems Build & maintain knowledge-base (e.g., FAQ)

+ Collaborates with IM Centralized Services as appropriate Communicate key project status and to various levels within the organization


+ Implement business strategies and technology-enabled processes and tools in close partnership with appropriate groups in Development and COE, CRDC, GCTE, Japan, Vendors (including Business impact assessments and AIM deliverables)

+ Coordinate and oversee vendors across various needs (e.g., Tier 1 services, quality management, data management, study start up, electronic data, etc)

+ Define scope of outsourced work and establish work instructions / task ownership matrices / escalation paths / SLAs for vendors providing services to IM-CTS

+ Establish oversight plans and metrics associated with outsources services

+ This position may have some vendor oversite responsibilities


+ Bachelor's degree and 9 years' experience, Master's degree and 7 years' experience or equivalent experience in a scientific discipline required

+ Technical expertise and business process support in systems supporting clinical trials (document management, data acquisition, data management, trial management, reporting, etc)

+ Thorough understanding of the processes associated with CTMS (Protocol Level, Site Level, and Monitoring)

+ Demonstrated project management skills (multiple complex projects)

+ Project management, resource management (staff and financial), administrative, and technical capabilities are required, as well as effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**Additional Offer Details:**

+ Last Date to Apply for Job: November 1, 2017

+ This job is Pfizer Exempt US/PR Grade: 11

+ This role may also sit in New York, NY and Collegeville, PA

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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