Senior Innovation Architect

  • Location:
    San Jose, California, US
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do


 1. Pipeline Development

  • Working directly with other Cisco teams to deepen relationships, drive innovation and joint investment of outcomes with customer organizations.
  • Working directly with Cisco customers to drive innovation and joint investment of outcomes and proof of concepts.
  • Facilitate disruptive innovation such as Living Lab Experiences, Customers Cohorts and other initiatives as seen fit.
  • Liaise with senior and executive leaders within Cisco across functions to understand their customer needs and expectations for innovation.
  • Leading and building a pipeline of living lab opportunities with groups of Cisco customers.
  • Reporting on the pipeline to internal stakeholders.
  • Coaching other CHILL team members on how to do the same.
  • Presenting CHILL at Customer Experience Centre (CxC) visits when required.
  • Being the point of contact / support to ensure customer needs are heard and addressed by CHILL leadership.
  • Framing up customer engagements to drive the development of applicable innovation models and potential new service model offerings.
  • Help develop the strategy for program execution.


2. Executive Sponsorship

  • Liaising with senior and executive stakeholders across functions within Cisco, to understand internal strategic objectives and implications / expectations for innovation, which can shift.
  • Regular communications to build and maintain a network of executive support and sponsorship for CHILL and outcomes.
  • Representing CHILL through attendance at Cisco Live! and external programs and conferences
  • Public speaking events and meda briefings, as required


3. Orchestrating the Living Lab Experience

  • Iterating and improving on the design and planning of Living Lab Experiences.
  • Securing participation and curating teams from multiple customer organizations, for each Living Lab Experience.
  • Working closely with Cisco legal counsel in regards to IP and legal documentation.
  • Working closely with 3rd party vendors in the preparation for and delivery of Living Lab Experiences.
  • Facilitating disruptive innovation – by ensuring that concepts and prototypes being developed during the Living Lab Experience, are future-oriented and catalytic at the industry level.


4. Outcomes Management

  • Driving partnerships with customers to jointly invest in moving forward the outcomes of Living Labs Experiences.
  • Securing sponsorship, support and/or resources for Living Lab outcomes, from Cisco executives.
  • Working closely with the Silicon Valley community to partner and incubate Living Lab outcomes externally, via accelerator and incubator programs.
  • Guiding the management and overseeing regular reports and read-outs on Living Lab outcomes.


5. General

  • Tap into other CHILL resources as needed to drive specific initiative elements as needed.
  • Regular communication to maintain customer relationships.
  • Accountable for the performance and results of teams across multiple related disciplines.


Who You'll Work With


The definition of agility is “the ability to maintain balance at speed through change”. CHILL team members both exemplify and deliver agility – continuously balancing the needs of multiple stakeholders, through a necessarily accelerated process, with the ultimate purpose of driving business growth via real solutions that change the game for all parties involved.


Who You Are


  • Able to identify and resolve unique situations.
  • Can apply ingenuity and creativity to problem analysis and resolution in complicated situations.
  • Able to anticipate business and industry issues and recommend new and innovative approaches to respond.
  • Influences the opinions and decision-making of others internally at the executive level and externally with customers.
  • Communicates complex ideas, anticipates potential objections and persuades others, at senior levels, to adopt a different point of view.
  • Strong initiative, self-motivation, self-discipline, creativity and a determination to reach goals and objectives with minimal management intervention and control
  • Overwhelming passion for Innovation and dedicated to achieving more with less
  • Proven capability for developing unique business and innovation practices – and a sound understanding of service models
  • Business development experience with strong background in building non-executive influence within large corporate organizations
  • Strong written, oral, interpersonal communications and presentation skills
  • Ability to communicate complex issues clearly and think on your feet
  • Ability to link objectives and expectations of multiple stakeholders, to identify opportunities
  • Ability to design, orchestrate and refine processes and methodologies
  • Future-oriented strategic thinker, focused on creating competitive / breakthrough strategies
  • Excellent project management capabilities with individual and team tools
  • An ability to work independently but also to lead and direct teams in delivering to firm deadlines
  • Ability to manage multiple large and complex projects, across various functions
  • Highly organized with excellent follow-through
  • Intuitive / empathic relationship builder, who puts listening & understanding first
  • Recommended Educational Background:
  • Typically requires MBA or advanced degree in addition to 7+ years of innovation consulting, business development and relationship building experience - in fields directly related to innovation.



Why Cisco


We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We Are Cisco.

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