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Senior IPT Support Specialist


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Job Details

Company AT&T

Job Title Senior IPT Support Specialist

Jobid att4-6187643

Location: Brno, CZE

Description We are looking for Cisco IP Telephony Sr Specialist to support customers through activities which may include but not be limited to the Tier 2/Tier 2.5 troubleshooting, strong leadership and communication abilities to interface with customer and peer AT&T teams.

**Roles and Responsibilities:**

Demonstrates ownership and accountability for extra activities related to team development including review/update/improve processes, documentation and provide internal coach/training to team members

**Key Competencies and Skills:**

CCNP Certification, preferably Collaboration/Voice

. Experience monitoring and troubleshooting MCS Servers, UCS Servers, CUCM/Unity Applications, Analog Gateways, CME/CUE

∙ Experienced with network monitoring tools and ticketing systems.

∙ Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.

∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.

∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

**Education and Qualifications:**

Bacherlor degree related to IT area

CCNP certification

**Additional Information:**

This position may require support 24/7 according to business needs with rotational shift pattern.

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