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Senior IT Maintenance and Operations Consultant, - MA

UnitedHealth Group

Boston, MA
Job Code:
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Job Details

Senior IT Maintenance and Operations Consultant, - MA(Job Number:703551)

Grow your career with an exciting opportunity with Optum, where you will be a part of creating software solutions that help to change lives - millions of lives. Here, you will have the opportunity to be a part of a focused team dedicated to helping to make the health care system work better for everyone. You'll partner with some of the smartest people you've ever worked with to design solutions to meet a wide range of health consumer needs.


As part of our elite team, you will play a pivotal role in the system development cycle and consult with end users to evaluate business requirements into design specifications. You will work with all levels of the business, ensuring IT deliverables align with business requirements, with measurable results. There's never been a more exciting time to work in health care where performance and innovation can fuel your life's best work.(sm)


Primary Responsibilities:

  • Design, implement and maintain application within all phases of the Software Development Life Cycle (SDLC)
  • Designing, developing and managing/maintaining solutions built on the platform
  • Performing testing on releases
  • Develop, test, implement and maintain application software working with established processes
  • Communicate effectively with other engineers and QA
  • Identify opportunities to fine-tune and optimize applications of developed projects
  • Provide technical support and consultation for application and infrastructure questions
  • Serve as a mentor to less experienced Developers
  • Salesforce Development
  • Assist in managing and coordinating all production support related activities
  • Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
  • Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
  • Be willing to work on a 24x7 on call basis as needed
  • Function as a sub team lead & technical SME
  • Ensure timely resolution of all production issues meeting or exceeding SLAs
  • Ensure that the work delivered by the team is of high quality
  • Work with business to prioritize production issues for resolution
  • Ensure that all documentation has been updated and that work product meets compliance requirements
  • Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan

Job IT Systems Analysis
Primary Location US-MA-Boston
Other Location 
Organization S&T - Optum Tech Commrcial Svc
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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