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Senior Learning Data Analyst


Tempe, AZ
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Job Details

JobId: 144360
Job Title: Senior Learning Data Analyst
Location: Tempe, AZ
Category: Training
Employment: Full-Time
Open Date: 2017-11-30T06:11:23Z Close Date: 2022-11-29T00:00:00Z


Unlock Your Career Potential: At ADP, we're passionate about the role that learning plays in enabling the success of associates and clients to lead the way in Human Capital Management. Through leading-edge modern learning innovations, we're quickly changing the face of learning at ADP and looking for a Business Process Professional who wants to roll up their sleeves and help. If you enjoy taking on challenges, upholding values, energizing those around you, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring a Senior Learning Data Analyst. Reporting to the Sr. Director of Learning Analytics and BPI, the Sr. Learning Data Analyst will have the responsibility for collecting, interpreting and reporting key business metrics that drive decision making for the Enterprise Learning team and the business partners we serve. The primary responsibilities include data collection, data massaging, analysis, and presentation of data. Data sources analyzed include, but are not limited to; post event training surveys, skill and knowledge assessments, performance evaluations, customer feedback (NPS), operational case and productivity data, and financial data. Analysis and reporting may be routine or ad hoc in response to requests from Enterprise Learning leaders and business partners. The data analyst will collaborate with other data analysts throughout ADP to enhance Enterprise Learning's insights.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

  • Data Collection:
    • Follow established processes to drive data integrity, identifying opportunities for improvement
    • Diagnose, troubleshoot, and/or monitor gaps in data
    • Understand data reporting capabilities and impact of integration with other systems
    • Gather data through observations, interviews, surveys, and other sources
    • Acquire data from primary or secondary data sources and maintain databases / data systems
    • Design logical physical databases to store data in an easily reportable format.
    • Continuously improve data collection processes
  • Data Analysis
    • Conduct analysis to ensure accuracy and reasonableness of data
    • Identify, analyze and interpret trends or patterns in complex data sets, using statistical techniques
    • Collect, analyze, interpret, document, and summarize quantitative, longitudinal, and multivariate data in support of teaching and learning
    • Reporting and Presentation
      • Create and maintain dashboards and scorecards
      • Develop and present reports, findings and recommendations to Enterprise Learning customers and stakeholders
      • Present key findings/trends to key stakeholders for critical or strategic initiatives.
      • Consulting
        • Train appropriate uses on analytical tools to ensure widespread adoption of best practices in collecting and analyzing data for actionable recommendations to leaders.
        • Provide professional consulting in the areas of tool customizations, business processes, analytics, complex custom reports and special projects
        • Enhance the level of analytics capability among Enterprise Learning extended leadership team, driving a results focused culture.


  • Bachelor's degree in Mathematics, Economics, Computer Science, Information Management or Statistics or equivalent in education and experience.
  • 5- 8 years of experience using BI statistical tools for analyzing data sets (Tableau, Clarabridge, Excel, Cognos)
  • Database (SQL) programming ((XML, JavaScript, or ETL frameworks)
  • Must be results oriented and have teamwork and relationship building skills.


PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Experience with Clarabridge and evaluating client Net Promoter Score (NPS) feedback are strongly desired
  • Excellent verbal and written communication skills required.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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