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Senior Manager, Area General

Los Angeles, CA
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Job Details

Careers Center | Senior Manager, Area General

Senior Manager, Area General

Location US-CA-Los Angeles
System ID
General Management
Relocation Type
Employment Status

Unit Description

Sodexo’s Health Care Division is seeking an Sr. Area General Manager to oversee Environmental / Custodial Services at three hospitals in the Los Angeles  Metro Area. The facilities operate 24 hours a day, seven days a week with an hourly workforce speaking predominately Spanish. Relocation is not offered at this time.  


The Sr. Area GM will support multiple locations by directing all housekeeping & Linen operations, and Supervise all cleaning personnel. Will also be responsible for maintaining payroll records, and schedules. Hires and trains unit personnel. Maintains customer satisfaction and good public relations.  Must have prior contractor experience with proven track record in health care ES managing multiple accounts within a region. 


It is preferred that the ideal candidate will have prior experience in a Hospital environment, strong client/employee relationship-building skills and possess the ability to manage direct reports in multiple locations on the campus, handle multiple priorities, quickly grasp situations and logically progress through solutions, the ability to refine systems ensuring sustained effort of achieving standards, and follow through and visibility within the facility. Demonstrate in-depth technical knowledge of Environmental Services operations in the Health-care as an Manager, Sodexo programs and systems (TRAKKAR, UOS, Gold Checks, etc) as well as customer and employee relationship skills. Strong project management, analytical, communications and computer (Excel, Word and Power-Point) skills are needed for this role in conjunction with a comprehensive understanding of Sodexo’s corporate and CARES cultures. 


 The candidate must be/have:

  • Flexible and have the ability to work in a fast-paced environment.
  • Customer focused to enhance or improve the experience of the staff and patients.
  • Actively involved in Diversity Awareness.
  • Able to lead and strong communication skills.
  • Results and safety driven.
  • Strong financial acumen (budget process)
  • Experience in overseeing multiple locations
  • Must have proven track record in health care ES, GM experience preferred


The “Hands-On” manager primarily handles day to day operational functions and ensures unit level, corporate, employee relations, safety, training, and unit operating systems compliance. Managing in a strong union environment is a plus but not a requirement.

Required: Good working knowledge of state & federal employment law; solid computer skills using Microsoft Word, Excel, and PowerPoint; good communication and presentation skills; detailed oriented, and well organized. 


High energy for fast paced environment. Client engagement and patient satisfaction is essential for the success of this role. This position is Monday-Friday 8:00 a.m.- 5:00 p.m may include some weekends and holidays.


Come be a part of Sodexo where patients are the heart of everything we do!



Position Summary

Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.
Key Duties
- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

-  Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

-  Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

-  Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

-  Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 5 years
Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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