Senior Manager, Business and Capability Management, Digital Relationsh
JobTitle: Senior Manager, Business and Capability Management, Digital Relationsh
Drives alignment across multiple cross-functional teams (for example, Global eCommerce, Legal, Marketing, Merchandising, Project Management) to ensure product and capability adoption and the achievement of business objectives by developing business requirements; recognizing, analyzing, and prioritizing product opportunities; coordinating the development of programs with other mixed-channel services stakeholders; interfacing with executive leadership to influence strategic direction; analyzing use cases supporting the digital and physical customer relationship; building support for product vision, strategy, and pipeline; and communicating with stakeholders on key products, capabilities, and services to ensure buy-in. Leads the conceptualization, development, and management of product and capability innovations across the physical and digital operating platform by collaborating with cross-functional partners (for example, Global eCommerce, Store Operations, Merchandising, Legal, Marketing) and senior leadership to identify areas of opportunity for mixed-channel services, products, and capabilities; benchmarking with industry leaders to determine best practices; identifying innovative approaches to address strategic gaps; analyzing potential solutions to identify business impact (for example, return on investment, cost-benefit analysis); developing recommendations and presenting to cross-functional leadership; defining and tracking performance metrics; influencing senior leadership to integrate innovative solutions into business practices; and leading cross-functional teams to develop and build technology-enabled products that improve the store shopping experience. Evaluates product and capability performance by comparing financial projections to actual results and operational performance; identifying and analyzing key performance indicators (KPIs) and trend data; conducting return-on-investment (ROI) analyses; reviewing customer response and feedback from key stakeholders; identifying and addressing cross-functional program and project issues; collaborating with teams across the company to leverage processes in order to increase service and product capabilities; and recommending adjustments and process improvement ideas to leadership to meet deliverables and company goals (for example, profits, sales, market share, customer experience). Supports product and capability deployment by partnering with Engineering and Project Management teams during implementation; identifying and allocating resources; working closely with Marketing and the business to launch products and ensure adoption; coordinating post-launch activities to validate the product works as designed and acceptance testing was successful; managing the development of training materials; training and supporting users on new product features; managing feedback cycles to encompass customer and user comments and needs; and defining, tracking and improving key product metrics. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them
Bachelor’s degree in Business Administration, Engineering, or related field and 4 years’ experience in retail services, consumer mobile technology,
product development, or related field OR 6 years’ experience in retail services, consumer mobile technology, product development, or related field.
Additional Preferred Qualifications
Master’s degree in Business Administration or related field. 4 years’ experience leading cross-functional teams. 4 years’ experience in product, service, or market development and management. 4 years’ experience developing technology-enabled consumer products and services. 2 years’ experience working in eCommerce retail.
Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 million associates worldwide.