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Senior Manager, Delivery Experience


San Bruno, CA 94066
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Job Details

1005739BRReq ID:1005739BRCompany Summary:Walmart Global eCommerce is comprised of, VUDU,, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Senior Manager, Delivery ExperiencePosition Summary:The Senior Manager, Delivery will be a key player in the operational strategy for business cases, test framework/implementation, etc.City:SAN BRUNOState:CAPosition Description: Serves as the business lead working with cross-functional teams (product/engineering, last mile, field operations, process, marketing/customer insights and more) to define world class delivery experience and deliver results timely

Ensure business and customer experience strategies are translated into product strategies/roadmaps/specifications and program design that deliver customer benefits, meet financial goals, and ensure that systems and processes are setup to scale for growth

Strong customer focus on delivering high impact projects with good quality and within the expected timeframe

Demonstrates up-to-date expertise in digital trends and innovations and applies this to the development, execution, and improvement of omnichannel customer experience

Prioritizes complex workload effectively including business case development, program design, test framework/implementation, day to day management, performance review and improvement

Plans business activities with inputs from operations, process, technology and other key functions

Communicates effectively with leadershipMinimum Qualifications:

+ Bachelor s degree in Business Administration, Operations, or related field and 1 years' experience merchandising, operations, project management, or related field OR 3 years experience in merchandising, operations, project management, or related field.

Additional Preferred Qualifications:

+ Master s degree in Business, Operations, or related field.

+ Project Management certification.

+ Six Sigma certification.

Category:Online Operations Division:WalmartEmployment Type:Full TimeRequisition Template:eCommerce
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