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Senior Manager, Dispense Experience


San Bruno, CA 94066
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Job Details

1016262BRReq ID:1016262BRCompany Summary:The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the worlds largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.Job Title:Senior Manager, Dispense ExperiencePosition Summary: Serves as business lead working with cross functional teams (product/engineering, field operations, process, marketing, customer analytics and more) to define world class pickup experience and deliver results timely

Deliver next generation solutions to our customers through a network of 1000+ stores

Action oriented leader who drives changeOne point for doing, four points for talking, and five points for results

Ensure business and customer experience strategies are translated into product strategies/road maps/specifications and program design that deliver customer benefits, meet financial goals, and ensure that systems and processes are setup to scale for growth

Strong customer focus on delivering high impact projects with good quality and within the expected time frame

Demonstrates up-to-date expertise in digital trends and innovations and applies this to the development, execution, and improvement of omnichannel customer experience

Prioritizes complex workload effectively including business case development, program design, test framework/implementation, day to day management, performance review and improvementCity:SAN BRUNOState:CAPosition Description:

+ Drives the execution of multiple business plans and projects for Operations

+ Ensures business needs are being met

+ Implements operations strategies for specific functions

+ Oversees Operations financial and customer experience management for specific functions

+ Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity

Minimum Qualifications: Bachelors degree in engineering, business administration, or related field

3-5 years of professional experience focusing on the customer and their needs, working under pressure and in highly-visible roles

Clear and unwavering customer obsession

Retail and / or eCommerce experience

Comfortable with some ambiguity

DecisiveAdditional Preferred Qualifications: Advanced degree in Engineering or Business administration

Outcome oriented - not reactionary; able to articulate the desired outcome and work collaboratively to create a path to achieve it

Strong execution sense - can envision a world different than the status quo with the ability to articulate a clear path to get there

Self-motivated, with excellent written and verbal communication skills

Not hesitant to get hands dirty and do whatever is necessary to ensure successCategory:Online Operations Division:Walmart.comDivision Summary:The team is here to provide amazing digital and physical experiences for our customers with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.Employment Type:Full TimeRequisition Template:eCommerce
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