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Senior Manager, Operational Support

Brentwood, NY
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Job Details

Careers Center | Senior Manager, Operational Support

Senior Manager, Operational Support

System ID
General Management
Relocation Type
Employment Status

Unit Description


Sodexo, an industry leader in Clinical Technology Management (CTM), has an opportunity for a Business Analytics Manager.   


The Business Analytics Manager­­­­­ is primarily responsible for developing a centralized repository of key metrics and analytics to provide reporting and business intelligence to the organization. This individual is tasked with collaborating with key functional areas (Operations, IT, Corporate and Finance) and will link our technological capacities and our business objectives to ensure CTM is executing cost-effective solution strategies for our business.  This role will complete analytical assessments of processes to identify root cause and provide recommendations for process modifications and/or compliance risk. 

Successful candidate will have the following skills, knowledge, abilities:

  • Independent, logical thinker with ability to perform detailed data analysis
  • Advanced troubleshooting abilities, with ability to problem solve complex technical issues
  • Ability to understand operational business processes, and technical/system knowledge
  • Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation; strong technical writing skills
  • Must be capable of executing and publishing written requirements utilizing the business intent and goals, while providing technical details to support workflow or system development
  • Ability to develop and/or present training to operations trainers and/or business users
  • Proficiency in all Microsoft programs (Work, Excel, Powerpoint), Great Plains and Minuteman
  • Strong project management, communication and presentation skills
  • Prefer prior experience in the HTM industry


 Is this opportunity right for you?

Working in Clinical Technology Management (CTM) for Sodexo, you will partner with our Healthcare clients to manage their clinical technology needs. Together, we provide leadership and expertise for their business, patients, residents and the staff who care for them.


At Sodexo, we improve the Quality of Life of all those we serve.



Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day.



Are you ready to start/advance your Sodexo career? now!






Position Summary

Supports Operations through the successful dissemination of programs, processes, and products.  Plays a key role in supporting start-ups, operations training, standards implementation and audits.  Performs workload analysis for staffing purposes, retention efforts and develops / deploys new best practices.  Provides input regarding opportunities for product / service or brand enhancements while test piloting products/programs, etc.  Assists with modification of products / services to meet operational needs.  Assists with Unit Operating System development and initial installation of new products, services and programs.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 5 years   

Basic Functional Experience - 3 years in operations, operations support, or a related field


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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