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Senior Network Engineer


Mexico City
Job Code:
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Job Details

Company AT&T

Job Title Senior Network Engineer

Jobid att4-4019864

Location: Mexico City, MEX

Description Tier 3 Support for the network infrastructure for a major financial customer in Mexico.

Good leadership skills and capable to work under high stress.

Tier 3 support for issues or incidents in customer infrastructure (voice & data).

Service Management and Customer oriented.

Execution Service Delivery and Support functions. 7X24 availability.

**Roles and Responsibilities:**

-Troubleshoot complex incidents until it´s resolution for the following infrastructure: Nexus Datacenter Switches, Routers, F5 Load Balancers, Cisco IPT, Infoblox DHCP/DNS) .

-Execution of complex scheduled changes on the data & voice infrastructure in the customer branches, HQ and Data center.

- 7x24 availability.

- Interact with other IBM/IBM Customer service towers to ensure the end-to-end solution of issues.

-Maintain network operation under SLA´s

**Key Competencies and Skills:**

- High skills of Project Management and ITIL.

- Fluent Spanish and English speaking

- Good leadership skills and capable to work under high stress.

- Knowledge of Cisco (Nexus / Blade switches).

- Multi brand knowledge in routing & switching (Cisco, Juniper, Extreme)

- High skills supporting and management of F5 Load Balancers

- Knowledge high skills supporting and managing of Infoblox appliance.

- IP Telephony knowledge in Cisco or Avaya brands.

**Education and Qualifications:**

- Bachelor Degree in Computer Systems, Telecommunications, Electronics

or similar.

- Master Degree in Computer Systems Management Area (preferred)

- PM Certified (desirable)

- ITIL Certified (desirable)

-Spanish or English speaking degree or certification (if not mother tongue).

- Cisco CCNA R&S Certified or Cisco CCNA Voice Certified

- Cisco CCNP R&S Certified or Cisco CCVP Certified

- Cisco Data Center Certified

- Cisco CCIE Path Started or Certified (desirable)

- F5 Certified

- Infoblox Certified

- Avaya BCM Certified (desirable)

- Avaya CS1000 Certified (desirable)

- Avaya Experience or demonstrable skills on the above products

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