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Senior Network Engineer - Network Operations


Mexico City
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Job Details

Company AT&T

Job Title Senior Network Engineer - Network Operations

Jobid att4-4065632

Location: Mexico City, MEX

Description Level 2-3 support and management for the data & voice infrastructure for a major financial customer in Mexico.

This role will perform daily operation activities (Troubleshoot Tier 2 incidents, equipment configuration, services monitoring, support & management, MACD execution) for our customer data & voice infrastructure.

High skilled in Cisco, Avaya, F5 or Infoblox is required.

Execution Service Delivery and Support functions. 7X24 availability.

**Roles and Responsibilities:**

-This role will perform remote support and management activities (Tier 2 and Tier 3 and MACD execution) for the data & voice infrastructure.

-Troubleshoot complex incidents until it´s resolution for the following infrastructure: LAN switches, WLAN controllers, Nexus Datacenter Switches, Routers, F5 Load Balancers, Cisco IPT, Infoblox DHCP/DNS) .

-Execution of complex scheduled changes on the data & voice infrastructure in the customer branches, HQ and Data center.

- 7x24 availability.

- Configure and interpret sniffer captures.

- Interact with other customer service towers to ensure the end-to-end solution of issues.

-Maintain network operation under SLA´s

**Key Competencies and Skills:**

- PM & ITIL knowledge.

- Fluent Spanish and English speaking

- Service Management and Customer oriented.

- Good relationship with customers with leadership skills and capable to work under high stress.

- Knowledge of Cisco switches, routers, WLAN, ASA FW, etc.)

- Knowledge of Cisco (Nexus / Blade switches).

- Multi brand knowledge in routing & switching (Cisco, Juniper, Extreme) (desirable)

- IP Telephony knowledge in Cisco or Avaya brands.

- +5 Years of Experience supporting & managing network devices (Voice & Data)

**Education and Qualifications:**

- Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.

- PM Certified (desirable)

- ITIL Certified (desirable)

-Spanish or English speaking degree or certification (if not mother tongue).

- Cisco CCNA R&S Certified or Cisco CCNA Voice Certified

- Cisco CCNP R&S Certified or Cisco CCVP Certified

- Cisco CCNA or CCNP Wireless

- Cisco Data Center Certified (desirable)

Any of the following certifications:

- F5 Certified

- Infoblox Certified

- Avaya BCM Certified

- Avaya CS1000 Certified

- Avaya Experience or demonstrable skills

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