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Senior Operational Trainer - Columbus, OH

UnitedHealth Group

Columbus, OH
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Job Details

740404 Senior Operational Trainer Columbus OH

Senior Operational Trainer - Columbus, OH (740404)

Position Description

Here at UnitedHealth Group, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)
Part of Learning Solutions, our Polaris Learning team breaks the mold on traditional training support.  As a team, we constantly consult on the needs, fill in gaps as needed regardless of roles, and remain proactive and agile in our approach.  We leverage the individual areas of expertise of each team member to ensure that our end product meets our standard levels of excellence. As a team, we work side-by-side in our development processes.  We work in the moment, collaborating and partnering with every step.
As a Senior Operations Trainer, you will be responsible to cast a leadership shadow by living our core values to new and tenured employees in the organization.  The learning efforts you support will include traditional instructor-led, virtual, and blended learning strategies.  In the role of an Operations Trainer, you will innovative and creative learning strategies including but not limited to: role-playing, demonstration, guided and enhanced practice, and documented procedures leading toward effective and efficient learning.  In this role, you may assume various responsibilities including project management, documentation writing, and training design.   Regardless of role, your primary goal is to ensure learning transfer occurs and to successfully address performance gaps.
Primary Responsibilities:
  • Works in an agile environment by responding to unpredictability through incremental, iterative work processes
  • Supports innovative learning solutions that focus on the needs of the learner
  • Participates in the planning, development, and evaluation of learning solutions in support of our audience 
  • Acts as a leader and maintains professionalism in all interactions with learners and business leaders
  • Facilitates classroom, virtual, and blended learning to varied audiences within multiple skill sets
  • Actively participates in the design and process documentation processes by providing content/documentation feedback, and may serve as a content gatekeeper ensuring content feedback is implemented
  • Mentors and develops delivery support staff provided by business partners locally and nationally
  • Successfully demonstrates and maintains professional and facilitation skills for various delivery methodologies
  • Builds collaborative partnerships with peers, others in Learning Solutions and with business partners
  • Researches and applies learning industry best practices
  • Other duties can include documentation writing and training design
Required Qualifications:
  • High school diploma
  • 1+ year of coaching and/or training facilitation experience
  • Previous experience facilitating training via WebEx (or similar virtual application)
  • Intermediate level of proficiency with MS Office (Word, Excel, PowerPoint)
  • Exceptional professional communication skills, and demonstrated ability to lead and engage a variety of classroom audiences.
  • Ability to travel up to 25%
Preferred Qualifications:
  • Bachelor’s degree
  • Some training design and documentation writing experience is desired.
  • Strong analytical skills, attention to detail, problem-solving and fact-based decision making abilities.
  • Strong time management, planning skills.
  • Experience in project management, planning skills and working on multiple projects at a time.
  • Demonstrates effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting
  • Generally work is self-directed and not prescribed.  Works with less structured, more complex issues.
  • Serves as a resource to others.
  • Can work through ambiguity.
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Trainer; Operational Trainer; Facilitator; Instructor; Teacher; Training

Job Details

  • Contest Number740404
  • Job TitleSenior Operational Trainer - Columbus, OH
  • Job FamilyTraining
  • Business SegmentUHC Benefit Ops - Corporate

Job Location Information

  • Columbus, OH
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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