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Senior Operational Trainer - Columbus, OH

UnitedHealth Group

Columbus, OH
Job Code:
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Job Details

Senior Operational Trainer - Columbus, OH(Job Number:720151)

Here at UnitedHealth Group, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)
Part of Learning Solutions, our Polaris Learning team breaks the mold on traditional training support.  As a team, we constantly consult on the needs, fill in gaps as needed regardless of roles, and remain proactive and agile in our approach.  We leverage the individual areas of expertise of each team member to ensure that our end product meets our standard levels of excellence. As a team, we work side-by-side in our development processes.  We work in the moment, collaborating and partnering with every step.
As a Senior Operations Trainer, you will be responsible to cast a leadership shadow by living our core values to new and tenured employees in the organization.  The learning efforts you support will include traditional instructor-led, virtual, and blended learning strategies.  In the role of an Operations Trainer, you will apply innovative and creative learning strategies including but not limited to: role-playing, demonstration, guided and enhanced practice, and documented procedures leading toward effective and efficient learning.  In this role, you may assume various responsibilities including project management, documentation writing, and training design.   Regardless of role, your primary goal is to ensure learning transfer occurs and to successfully address performance gaps.
Primary Responsibilities:
  • Works in an agile environment by responding to unpredictability through incremental, iterative work processes
  • Supports innovative learning solutions that focus on the needs of the learner
  • Participates in the planning, development, and evaluation of learning solutions in support of our audience 
  • Acts as a leader and maintains professionalism in all interactions with learners and business leaders
  • Facilitates classroom, virtual, and blended learning to varied audiences within multiple skill sets
  • Actively participates in the design and process documentation processes by providing content/documentation feedback, and may serve as a content gatekeeper ensuring content feedback is implemented
  • Mentors and develops delivery support staff provided by business partners locally and nationally
  • Successfully demonstrates and maintains professional and facilitation skills for various delivery methodologies
  • Builds collaborative partnerships with peers, others in Learning Solutions and with business partners
  • Researches and applies learning industry best practices
  • Other duties can include documentation writing and training design

Job Training Delivery-Operational
Primary Location US-OH-Columbus
Other Location 
Organization E&I West Regional
Schedule Full-time
Number of Openings 4
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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