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Senior Operations & Implementation Project Manager - MN or Internal Telecommute

UnitedHealth Group

Minnetonka, MN
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Job Details

745268 Senior Operations Implementation Project Manager MN or Internal Telecommute

Senior Operations & Implementation Project Manager - MN or Internal Telecommute (745268)

Position Description

On the one hand, no industry is moving faster than health care. On the other, no organization is better positioned to lead health care forward than Optum and UnitedHealth Group. That's what makes this senior-level opportunity so inviting. Our goal is simple. Use data and technology in ways that help drive change and make the health care system work better for everyone. Join us and put your advanced knowledge and skills to work guiding project scope, time frames, funding needs, staffing requirements, allotment of resources and more as you help leaders of key business areas build solutions that meet their customer needs in a competitive and effective way.


UnitedHealthcare’s Employer and Individual Specialty Benefits organization is seeking a Senior Government New Business, Operations and Implementation Project Manager.  In this role, you will grow your career by influencing growth and the processes needed to support our growth.  This is the opportunity for you to build out new protocols and processes that- to build something that will continue to help grow network and streamline processes. 


Internal applicants only will have the flexibility to telecommute* as you take on some tough challenges.


Primary Responsibilities:

  • Develop and oversee end to end strategy for singular new business implementations.
  • Serve as the subject matter expert for client implementation processes.
  • Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques. 
  • Responsible for presentations to management on project updates, project cycle, and expected results.  Ensures projects are completed on time and in scope.
  • Identifies and resolves technical, operational and organizational problems within and outside own team.
  • Manage and mitigate risks associated to the delivery of the implementation.
  • Research and resolve complex inquiries/issues requiring expert job knowledge and comprehensive understanding of downstream impacts.
  • Lead cross functional implementation team with direct and indirect leadership responsibility.
  • Generate supporting materials for clients including implementation guides, system reference documents, and standard customer correspondence.
  • Clearly and consistently track metrics and goals.
  • Document decisions within project plan.
  • Lead and participate in regular implementation meetings and provide status to leadership.
  • Develop and improve existing processes and tools.
  • Share best practices with other workgroup members.
  • Mentor new hires and provide functional and technical expertise.
  • Provide ad hoc support to internal customers and team

This role will challenge your ability to work on complex projects where deadlines and scope shift frequently. You’ll need flexibility, agility and the ability to adapt to change while maintaining strong relationships with stakeholders in a highly cross-matrixed environment.

Required Qualifications:

  • Bachelor's degree or equivalent work experience
  • 5+ years of Project Management experience
  • 3+ years of experience managing outsourced vendor relationships
  • Experience managing projects involving operational initiatives
  • Operations experience within a matrix organization
  • Experience leading matrix organizational projects/initiatives
  • Experience managing (indirectly - 20-30 people) and mentoring staff
  • Ability to travel minimally, for 1 or 2 meetings a year at vendor sites (MN or WI)

Preferred Qualifications:

  • Healthcare administration or healthcare benefits administration experience
  • Ability to quickly build strong meaningful relationships both internally and externally
  • Experience in the healthcare industry
  • Ability to communicate complex information tailored specifically to the audience so that it is easily understood
  • Ability to stay calm in difficult and highly stressful situations
  • Government experience

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: project, management, government, operations, matrix, process improvement, standardizations, best practices, drive, Minnetonka, MN, telecommute, remote, work from home

Job Details

  • Contest Number745268
  • Job TitleSenior Operations & Implementation Project Manager - MN or Internal Telecommute
  • Job FamilyProject Management
  • Business SegmentEmployer and Individual

Job Location Information

  • Minnetonka, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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