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Senior Pharmacy Technician - Schaumburg, IL

UnitedHealth Group

Schaumburg, IL
Job Code:
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Job Details

747418 Senior Pharmacy Technician Schaumburg IL

Senior Pharmacy Technician - Schaumburg, IL (747418)

Position Description

Position Description:
Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported in building an impact and fast paced career? With UnitedHealth Group you can have all of the above, every day. Here at OptumRX, a part of the UnitedHealth Group family of businesses, we've earned the trust of more than 64 million people who rely on us for the prescription drugs that improve their health and lifestyles. And here's where you come in. As a Pharmacy Technician, you'll be responsible for answering incoming calls  / completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of customer service and maximizing productivity. Along the way, you'll discover the training, support and career opportunities you'd expect from a Fortune 6 leader.
The Senior Pharmacy Technician will report into the Operations Team Manager.  This role involves working heavily in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center 
Primary Responsibilities:
  • Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
  • Document provider feedback in clinical database
  • Manage various incoming fax queues to ensure all provider feedback is appropriately captured
  • Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
  • Document and store all returned mail based on standard operating procedures
  • Provide outstanding customer service to all inbound/outbound calls
  • Perform miscellaneous auxiliary functions essential to the efficient operation of the department
  • Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
  • Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
  • Other duties as assigned by Operations Team Manager
  • High school diploma / GED (or higher) or equivalent work experience
  • 2+ years of pharmacy related experience (includes retail pharmacy experience) 
  • State of Illinois Pharmacy Technician License
  • National Pharmacy Technician Certification
  • Proficiency with computer and Windows PC applications including ability to navigate and learn new and complex computer system application
  • Ability to work regularly scheduled shifts within our hours of operation Monday-Friday (8 AM - 8 PM) including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule. 


  • Fluent in Spanish
  • Previous call center or customer service
  • Previous Pharmacy Benefit Management (PBM) experience

Soft Skills:  

  • Strong written and verbal communication skills
  • Highly motivated and self-directed
  • Ability to interact cross functionally within the organization
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Willing to work flexible hours in a fast paced environment

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.


If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: health care, healthcare, Managed Care, Pharmacy Technician, Optum, OptumRx, UnitedHealth care, UnitedHealth Group, pharmacy, retail pharmacy, pharmacy technician license

Job Details

  • Contest Number747418
  • Job TitleSenior Pharmacy Technician - Schaumburg, IL
  • Job FamilyPharmacy
  • Business SegmentOptumRx

Job Location Information

  • Schaumburg, IL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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